The short answer
TRAVIS CI *BUILD CLOUD represents an authentic software charge from Idera, Inc. (Travis CI GmbH) for cloud-based continuous integration and automated code testing services.
Recognizing Travis CI Billing Transactions
Seeing the billing descriptor TRAVIS CI *BUILD CLOUD on your corporate or personal card statement indicates that a recurring software subscription was processed by Idera, Inc. / Travis CI GmbH for Travis CI Continuous Integration & Testing services. This specific label appears when engineering teams maintain automated build cloud plans, credit consumption tiers, or concurrent virtual machine runners used for software development and automated testing pipelines.
When development organizations subscribe to automated testing infrastructure, subscription fees recur on monthly or annual billing cycles depending on the selected concurrency tier or credit volume. If your engineering team scales up active build jobs or adds repository organizations, the billing amount can adjust automatically, which occasionally creates confusion regarding invoice totals.
To verify the legitimacy of this charge, log into your developer dashboard account and navigate to the billing settings to review active subscriptions and download official PDF invoices. If you do not recognize the software deployment or wish to cancel future recurring renewals, access your organization settings to downgrade your plan, or contact customer support for prompt assistance.
- Monthly or annual subscription for Travis CI concurrent build capacity
- Automated credit top-up for automated Linux, macOS, or Windows build minutes
- Team organization plan renewal for commercial GitHub repositories
- Dedicated Enterprise CI agent cloud capacity
- Verify with your engineering team if Travis CI is configured in your code repositories (.travis.yml).
- Sign in to app.travis-ci.com and click on your profile icon > Plan.
- Check active concurrent job plans, credit balances, and download PDF receipts.
Can unused Travis CI build credits be refunded?
Prepaid build credits and subscription fees are non-refundable under Travis CI's standard terms of service.
How can I contact Travis CI billing support?
Email [email protected] or open a ticket at docs.travis-ci.com.
Independent reference — not affiliated with Idera, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Travis CI Terms of Service https://docs.travis-ci.com/legal/terms-of-service/
- Travis CI Documentation https://docs.travis-ci.com
Reviewed Sep 11, 2026 · high · About UnknownCharges