The short answer
SIGNNOW *E-SIGNATURE is a legitimate software subscription charge from airSlate Inc. (signNow) for legally compliant electronic signature and document management software.
Why signNow Billed Your Card
An entry reading SIGNNOW *E-SIGNATURE on your financial statement indicates a recurring software subscription fee billed by airSlate Inc. / signNow. Headquartered in Boston, Massachusetts, this cloud-based electronic signature and document workflow platform enables small businesses, legal professionals, and corporate enterprises to securely send, track, and legally execute PDF documents online.
This charge appears on your statement because an active software subscription renewed automatically for another billing term. signNow offers individual, Business, and Enterprise tiers billed monthly or annually per user seat, and automated renewal charges occur on schedule unless the user account is formally cancelled prior to the upcoming billing cycle cutoff date.
To verify your subscription status or cancel future billings, log into your official account portal, navigate to your account billing and subscription settings, and select the cancellation option. You can also review your past billing invoices, check active user seat licenses, or reach out to customer support if you need assistance with an annual plan refund or dispute resolution. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Monthly or annual user license renewal for signNow Business or Enterprise
- Automated renewal of an account created for signing legal forms
- Additional sender seat licenses added by an organization administrator
- airSlate Business Cloud workflow bundle recurring fee
- Check if you or a team member recently used signNow to collect digital signatures.
- Log in to signnow.com and open Account > Subscription & Payments.
- Review active plans and download payment invoices.
What is signNow's refund policy on annual plans?
signNow evaluates refund requests on annual subscriptions if submitted within 30 days of the charge date through customer support.
How do I reach signNow customer support?
Reach out via support.signnow.com or email [email protected].
Independent reference — not affiliated with airSlate Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- signNow Terms of Service https://www.signnow.com/terms
- signNow Support Knowledge Base https://support.signnow.com
Reviewed Sep 11, 2026 · high · About UnknownCharges