The short answer
A charge from SHOPKEEP* POS RETAIL corresponds to a monthly iPad retail POS software license ($49 to $99/mo) or payment processing fee from Lightspeed Commerce Inc. (ShopKeep).
Why it shows up like this
ShopKeep was acquired by Lightspeed and provides iPad-based point-of-sale software, inventory management, and payment processing for small retailers and cafes.
Descriptors include SHOPKEEP* POS RETAIL, SHOPKEEP INC, or SK* [STORE NAME], billing monthly software licenses or merchant payment processing fees.
Common reasons for this charge
- A monthly SaaS software subscription for an active ShopKeep register license.
- ShopKeep Payments processing fees or monthly gateway statement fees.
- A customer purchase at a small business or coffee shop using ShopKeep register hardware.
How to locate the invoice and cancel
- Sign in to ShopKeep BackOffice Go to shopkeepapp.com and log in with your store manager account.
- Access Billing review to Settings > Account & Billing to review subscription fees.
- Manage Plan Call ShopKeep customer care at 1-888-211-5188 to downgrade registers or cancel service.
Frequently Asked Questions
Is ShopKeep part of Lightspeed?
Yes, ShopKeep was acquired by Lightspeed Commerce in 2020 to expand its small business iPad retail POS services.
Can I receive a refund on a monthly ShopKeep charge?
Monthly software fees are non-refundable once billed for the active cycle.
Dispute Rights & Fraud Prevention
If your business does not use ShopKeep, contact customer care and report the unauthorized transaction to your bank.
Commercial card disputes are protected under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact ShopKeep support?
Call 1-888-211-5188 or visit shopkeep.com/support.
How long does a dispute investigation take?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Lightspeed Commerce Inc. / ShopKeep. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- ShopKeep Merchant Terms of Service https://www.shopkeep.com
- CFPB: Commercial Payment Processing Protections https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges