The short answer
The registry records Salesforce CRM Cloud Platform Subscription as a possible interpretation of SALESFORCE.COM *CRM. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of SALESFORCE.COM *CRM mean?
- SALESFORCE.COM * CRM
- Before the asterisk, "SALESFORCE.COM" usually names the platform or parent company. After it, "CRM" usually names the product, store or order. How descriptors work →
- SALESFORCE.COM
- A web address in the line. Compare it with the company site on your receipt or account email before relying on it.
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why Salesforce Charged Your Account
Unreviewed registry note: When you notice `SALESFORCE.COM *CRM` on your company credit card or bank statement, it represents an automated software subscription charge from Salesforce, Inc. for their industry-leading enterprise customer relationship management cloud platform. Businesses use their core products, including Sales Cloud, Service Cloud, and Marketing Cloud, to manage customer relationships, sales pipelines, and support operations.
Unreviewed registry note: This billing activity occurs because your company maintains an active enterprise software subscription that renews automatically on a recurring monthly schedule or an upfront annual contract commitment. Charges can also appear when system administrators provision additional user licenses, add developer sandbox environments, or upgrade support tiers without notifying your corporate accounts payable department.
- Unreviewed registry note: Annual or monthly per-user license renewal for Sales Cloud or Service Cloud
- Unreviewed registry note: Automated contract renewal for Salesforce Premier Support or sandbox environments
- Unreviewed registry note: Credit card on file billed for self-service Salesforce Starter or Pro Suite tiers
- Unreviewed registry note: Prorated charges for additional user seats provisioned by a workspace administrator
- Unreviewed registry note: Review your organization's Salesforce Billing portal under Setup > Company Settings > Manage Subscriptions.
- Unreviewed registry note: Check with your sales operations manager or IT administrator to identify who provisioned additional user seats.
- Unreviewed registry note: Inspect the billing invoice number attached to the statement line to match it against official PDF receipts.
How do I reach Salesforce billing customer support?
Unreviewed registry note: Submit a billing support case directly through Salesforce Help at help.salesforce.com or dial their accounts billing support line at 1-800-667-6389.
Independent reference — not affiliated with Salesforce, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Salesforce Official Master Subscription Agreement https://www.salesforce.com/company/legal/agreements/
- Salesforce Billing & Invoicing Support https://help.salesforce.com/s/articleView?id=000384784&type=1
Evidence review pending · pending · About UnknownCharges