The short answer
A RUNWAY* CREATIVE charge is an AI video generation, visual effects, and media editing subscription from Runway AI, Inc.
Why it shows up like this
Runway develops generative video models (Gen-2, Gen-3 Alpha) and video editing tools. Statements read RUNWAY* CREATIVE, RUNWAY AI INC, or RUNWAYML.COM.
Standard plans cost $15 per user per month (or $12/mo billed annually), Pro plans cost $35 per user per month, and Unlimited plans cost $95/month.
Don’t recognize it? You might still
- A monthly or annual video generation plan auto-renewed.
- A video editor or animator in your household purchased extra generation credits.
- A free trial converted to the Standard paid tier.
What to do, in order
- Sign in to Runway Open app.runwayml.com and log in with your email or Google account.
- Check Workspace Settings review to Settings > Billing to view remaining video credits and invoices.
- Cancel Subscription Select Manage Plan and downgrade to the Free plan tier.
Quick questions
What happens to my unused Runway credits if I cancel?
Monthly plan credits expire at the end of the billing term, while one-time purchased credit packs remain saved on the account.
Does Runway provide refunds if I was charged for annual renewal?
Runway reviews refund requests for annual plans if submitted to support within 7 days of the charge date.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Runway AI, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Runway Plans and Billing Documentation https://help.runwayml.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges