The short answer
The registry records Runway Generative Video & Media Suite as a possible interpretation of RUNWAY* CREATIVE. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of RUNWAY* CREATIVE mean?
- RUNWAY * CREATIVE
- Before the asterisk, "RUNWAY" usually names the platform or parent company. After it, "CREATIVE" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: When `RUNWAY* CREATIVE` appears on your credit card or bank statement, it indicates an authorized billing transaction from Runway AI, Inc. for cloud-based generative artificial intelligence video models, professional editing software, and digital media tools. Creative professionals, video editors, and digital artists use their advanced models like Gen-2 and Gen-3 Alpha to produce synthetic video clips, visual effects, and animated media.
Unreviewed registry note: This transaction typically occurs because you signed up for a recurring monthly or annual software subscription tier, such as Standard, Pro, or Unlimited plans. Subscriptions automatically renew on your billing anniversary date using the payment method on file, and additional charges may occur if your workspace purchases extra video generation credit packs or exceeds plan limits.
Don’t recognize it? You might still
- Unreviewed registry note: A monthly or annual video generation plan auto-renewed.
- Unreviewed registry note: A video editor or animator in your household purchased extra generation credits.
- Unreviewed registry note: A free trial converted to the Standard paid tier.
What to do, in order
- Sign in to Runway Unreviewed registry note: Open app.runwayml.com and log in with your email or Google account.
- Check Workspace Settings Unreviewed registry note: review to Settings > Billing to view remaining video credits and invoices.
Frequently asked questions
What can the RUNWAY* CREATIVE lookup establish?
It provides a reference for this exact statement wording and the registry's recorded interpretation. It cannot establish that you authorized the payment or confirm the merchant from a name match. Inspect this entry's evidence status and compare the original transaction with your account records.
What should I ask my issuer about RUNWAY* CREATIVE?
Provide the exact descriptor, amount, date and pending or posted status. Ask which transaction system was used and which merchant or originator details are available. Explain any suspected error or unauthorized payment explicitly and keep the institution's response.
Independent reference — not affiliated with Runway AI, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Runway Plans and Billing Documentation https://help.runwayml.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Evidence review pending · pending · About UnknownCharges