The short answer
PANASONIC AVIONICS on a card statement most likely relates to in-flight internet bought on a flight where Panasonic Avionics Corporation provides the Wi-Fi for the airline. Panasonic's terms of sale on one airline's site say Panasonic charges your payment source for these passes. We did not find an official page showing this exact statement text, and on at least one airline the charge appears under a different name. Search your email for a Wi-Fi receipt and compare it with recent flights.
Why Panasonic, not the airline, may appear
Panasonic Avionics Corporation (PAC) sells in-flight internet passes on behalf of host airlines. Its Wi-Fi terms of sale, published on Croatia Airlines' website for the PanaSky service, say that when you pay, you authorize PAC and its designated payment processors to charge the full amount to the payment source you chose. That is why the company name, rather than the airline, can appear on a statement.
The display is not the same everywhere. Japan Airlines' international Wi-Fi FAQ, which lists Panasonic Avionics Customer Support for inquiries, says its Wi-Fi payment appears on your credit card statement as "Hotspot Pass" and that charges are billed in U.S. dollars. So a Panasonic-run Wi-Fi purchase may not always say PANASONIC AVIONICS, and this page cannot confirm which airlines show this exact text.
Sources for this section: Panasonic Avionics Corporation WISP Terms of Sale (PanaSky), hosted by Croatia Airlines · Japan Airlines: International in-flight Wi-Fi FAQ · ANA: international in-flight Wi-Fi. See the claim limits below.
Find the receipt
Japan Airlines says a receipt is emailed to the address you enter during purchase and includes a transaction number, the purchase date, the access plan and the total. ANA's Wi-Fi page, for its Panasonic-supported service, likewise says receipts are sent by email and that you should contact the service provider's customer support if one does not arrive. Search your inbox around your travel dates, and check whether anyone traveling with you used your card for a Wi-Fi pass.
Under the PAC terms of sale, time-based passes can be extended for an extra fee, and PAC says it will not charge for add-on time or data unless you accept it. If you see two charges from one flight, check whether an extension was bought.
Sources for this section: Panasonic Avionics Corporation WISP Terms of Sale (PanaSky), hosted by Croatia Airlines · Japan Airlines: International in-flight Wi-Fi FAQ · ANA: international in-flight Wi-Fi. See the claim limits below.
Billing errors and unauthorized purchases
The PAC terms published by Croatia Airlines state that all purchases are final and fees are nonrefundable, and direct purchase errors and fee questions to [email protected] with the transaction details or receipt. They also say that if you believe you were charged incorrectly or a purchase was unauthorized, you must notify PAC within the time in your card agreement, or within 30 days of the charge if the agreement sets none. Other airlines may publish different terms or a different support address, such as the airline-specific address in Japan Airlines' FAQ, so check the terms shown when you bought the pass.
If you have not flown recently and cannot connect the charge to anyone in your household, treat it as possible card misuse and report it promptly to your card issuer.
Is the Panasonic Wi-Fi charge refundable if the connection was poor?
The PAC terms published on Croatia Airlines' site say purchases are final and fees nonrefundable, but they ask you to email [email protected] about errors. Terms can differ by airline.
Will a Panasonic-run Wi-Fi purchase always say PANASONIC AVIONICS?
No. Japan Airlines says its Wi-Fi payment appears on statements as Hotspot Pass, even though Panasonic Avionics Customer Support handles inquiries.
Sources for this section: Panasonic Avionics Corporation WISP Terms of Sale (PanaSky), hosted by Croatia Airlines · Japan Airlines: International in-flight Wi-Fi FAQ · CFPB: watch accounts closely and report suspicious card charges. See the claim limits below.
Independent reference — not affiliated with Panasonic Avionics Corporation. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
Descriptor identity corroborated · Checked 2026-11-01
Read PAC's Wi-Fi terms of sale hosted by Croatia Airlines and the JAL and ANA in-flight Wi-Fi pages. Removed the claim that charges post late because they are batched after landing, the claim that Panasonic refunds poor connectivity on request, the generic cancelSteps, the case-by-case refundWindow, the boilerplate fraudRisk and homepage-only sources. Added that JAL shows these purchases as Hotspot Pass. Exact statement text remains unconfirmed.
- PAC sells in-flight internet passes on behalf of host airlines and charges the passenger's payment source; the descriptor is the company's own name.
No official page reviewed shows PANASONIC AVIONICS or the retained aliases as statement text.
Sources: Panasonic Avionics Corporation WISP Terms of Sale (PanaSky), hosted by Croatia Airlines (checked 2026-11-01) · ANA: international in-flight Wi-Fi (checked 2026-11-01) - On JAL, the Panasonic-supported Wi-Fi payment appears as Hotspot Pass and is billed in U.S. dollars.
Applies to JAL's international service only.
Sources: Japan Airlines: International in-flight Wi-Fi FAQ (checked 2026-11-01) - Receipts are emailed at purchase; add-on time or data is charged only if accepted.
Receipt contents described are from JAL's FAQ; other airlines may differ.
Sources: Panasonic Avionics Corporation WISP Terms of Sale (PanaSky), hosted by Croatia Airlines (checked 2026-11-01) · Japan Airlines: International in-flight Wi-Fi FAQ (checked 2026-11-01) · ANA: international in-flight Wi-Fi (checked 2026-11-01) - PAC terms: purchases final and nonrefundable; errors, fee questions and disputes to [email protected] within the card agreement period or 30 days.
This is the version published by one airline; card-network and federal dispute rights are separate and not described here.
Sources: Panasonic Avionics Corporation WISP Terms of Sale (PanaSky), hosted by Croatia Airlines (checked 2026-11-01) · Japan Airlines: International in-flight Wi-Fi FAQ (checked 2026-11-01) - Report suspected unauthorized card use promptly to the issuer.
No fraud determination for any specific charge.
Sources: CFPB: watch accounts closely and report suspicious card charges (checked 2026-11-01)
- Panasonic Avionics Corporation WISP Terms of Sale (PanaSky), hosted by Croatia Airlines https://www.croatiaairlines.com/resources/dokumenti/PanaSky-Terms-of-Sale-EN.pdf
PAC sells in-flight internet on behalf of the host airline and charges the payment source; purchases final and nonrefundable; add-on fees only if accepted; error and dispute notices to [email protected] within the card agreement period or 30 days. One airline's published version; does not show the statement descriptor. · Checked 2026-11-01
- Japan Airlines: International in-flight Wi-Fi FAQ https://www.jal.co.jp/en/inter/service/wifi/qa/index.html
Lists Panasonic Avionics Customer Support for JAL Wi-Fi inquiries, says the charge appears as Hotspot Pass and is billed in U.S. dollars, and describes emailed receipts. Does not show PANASONIC AVIONICS as a statement name. · Checked 2026-11-01
- ANA: international in-flight Wi-Fi https://www.ana.co.jp/en/jp/guide/inflight/service/international/wifi/
Identifies ANA Wi-Fi on some aircraft as provided by Panasonic and says receipts are emailed, with the service provider's support as the fallback. No statement text. · Checked 2026-11-01
- CFPB: watch accounts closely and report suspicious card charges https://www.consumerfinance.gov/consumer-tools/bank-accounts/watch-accounts-closely-when-card-data-is-hacked/
Advises contacting the bank or card provider immediately about a suspected unauthorized charge. Says nothing about Panasonic specifically. · Checked 2026-11-01
Descriptor identity corroborated · medium · About UnknownCharges