The short answer
OURBUS PRIME INTERCITY is an authentic passenger motorcoach charge from OurBus Inc for intercity express bus travel between major university campuses, suburban hubs, and city centers across the Northeast, Mid-Atlantic, and Florida.
Why OurBus Billed Your Card
The billing descriptor OURBUS PRIME INTERCITY on your bank or credit card statement indicates a passenger ticket purchase from OurBus Inc for an intercity express motorcoach ride. The company operates technology-enabled regional bus routes connecting college campuses and suburban hubs directly with major metropolitan centers across the Northeast, Mid-Atlantic, and Florida regions.
This charge appears when you book travel on ourbus.com or through their mobile application for scheduled transit, college campus connector trips, or holiday transit. Fares are captured immediately at the time of reservation to secure passenger seating, onboard Wi-Fi access, luggage storage space, and any seat upgrades requested during checkout.
To verify your reservation details, check your email inbox for automated booking confirmations and digital boarding passes sent by customer service. If you need to cancel or reschedule your trip, log into the mobile application or website at least 30 minutes before scheduled departure to receive full credit vouchers that can be applied to future travel. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Direct passenger ticket booking on ourbus.com or the OurBus mobile application
- College student campus connector bus ticket between university towns and major metro hubs
- Charter or commuter bus pass purchased for regional express transit
- Ticket cancellation credit or reschedule fee
- Check your email inbox for an automated OurBus booking confirmation and boarding pass.
- Check whether a college student or family member booked bus travel between campus and home.
- Inspect your account in the OurBus mobile app under My Bookings.
What is OurBus's cancellation and refund policy?
OurBus allows free cancellations up to 30 minutes before departure in exchange for OurBus stored wallet credit that can be applied to any future trip.
How can I contact OurBus customer support?
Call OurBus 24/7 customer service at 844-444-4449 or chat directly inside the OurBus mobile application.
Independent reference — not affiliated with OurBus Inc. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- OurBus Ticket Cancellation and Refund Policy https://www.ourbus.com/refundpolicy
- OurBus Terms of Service https://www.ourbus.com/terms
Reviewed Sep 11, 2026 · high · About UnknownCharges