The short answer
A charge for OLLIE* FRESH PET FOOD represents a customized fresh or baked dog food subscription delivery from Ollie Pets Inc.
Why it shows up like this
Ollie delivers fresh cooked and gently baked human-grade dog food, treats, and supplements on recurring customized meal plans.
Statement lines appear as OLLIE* FRESH PET FOOD, OLLIE PETS INC, or MYOLLIE*PET.
Common reasons for this charge
- A regular recurring shipment of fresh or baked dog food processed on your billing schedule.
- A starter box promotion converted to full recurring plan pricing.
- An add-on purchase of dog treats or supplements was added to your scheduled delivery.
How to locate the invoice and cancel
- Log in to MyOllie.com Go to myollie.com and sign in to view your Dog Profile and upcoming order schedule.
- Review Subscription Settings review to Account > Plan Details to manage portions, recipes, and delivery dates.
- Pause or Cancel Membership Select Pause Plan or click Cancel Subscription under Account Settings before the order cutoff.
Frequently Asked Questions
What is Ollie's 100% money-back starter box guarantee?
If your dog doesn't love their starter box, Ollie will give you a full refund on your initial trial order upon request.
How do I skip a delivery on Ollie?
Log in to myollie.com, go to My Plan, and click 'Change delivery date' to push back your next order by up to 6 weeks.
Dispute Rights & Fraud Prevention
If you did not sign up for Ollie, check whether a family member ordered dog food on your card.
If you were charged after cancelling before the cutoff date, contact customer service for an immediate refund.
How do I contact Ollie Support?
Call 1-844-888-6554 or email [email protected] for assistance.
What should I do if unauthorized pet food charges occur?
Contact your bank to dispute fraudulent transactions under federal billing protections.
Independent reference — not affiliated with Ollie Pets Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Ollie Terms of Service https://www.myollie.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges