The short answer
A charge from NGROK* SECURE TUNNEL represents secure ingress tunneling, custom domains, or API gateway subscriptions from Ngrok LLC.
Why it shows up like this
Ngrok provides developer ingress tunnels, reverse proxies, and API security that connect local developer environments or IoT devices to public URLs without port forwarding.
The descriptor typically reads NGROK* SECURE TUNNEL, NGROK LLC, or NGROK SAN FRANCISCO. Paid plans (Personal at $8/mo, Pro at $18/user/mo, or Enterprise) bill on a recurring monthly or annual cadence.
Don’t recognize it? Common scenarios
- A software developer upgraded their account to reserve static domain endpoints or eliminate bandwidth throttling.
- An ongoing personal or pro subscription renewed automatically on the account card.
- Extra user seats or unmetered TCP tunneling endpoints were added to an organization.
How to locate the invoice and cancel
- Log in to the Ngrok Dashboard Open dashboard.ngrok.com and sign in with your email or GitHub/Google SSO.
- Access Billing Settings Click on Billing in the left sidebar to view active subscriptions and download PDF receipts.
- Cancel Subscription Click Cancel Subscription or Downgrade to Free to stop future recurring billing.
Frequently Asked Questions
What features are lost when downgrading Ngrok to Free?
Downgrading removes reserved custom domains, TLS certificates, increased bandwidth limits, and multi-user team collaboration.
Can I get a refund on my Ngrok plan?
Ngrok subscriptions are non-refundable. When cancelled, access remains valid through the paid period.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Ngrok LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Ngrok Pricing & Subscription Details https://ngrok.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges