The short answer
A charge from NEW RELIC* PLATFORM corresponds to APM monitoring, telemetry data ingestion, or full-platform engineer seats billed by New Relic, Inc.
Why it shows up like this
New Relic provides an all-in-one observability platform tracking application uptime, server metrics, distributed traces, and log data.
The descriptor typically appears as NEW RELIC* PLATFORM, NEW RELIC INC, or NEWRELIC SAN FRANCISCO. Invoices bill on a consumption model based on gigabytes of ingested telemetry ($0.30/GB beyond the 100 GB free tier) and provisioned Core or Full-Platform user seats.
Don’t recognize it? Common scenarios
- Data ingestion into the New Relic Telemetry Data Platform exceeded the monthly 100 GB free allowance.
- An engineering colleague was upgraded to a Full-Platform User seat ($49 to $99+/month).
- Automated APM agents collected trace data from newly scaled production servers.
How to locate the invoice and cancel
- Log in to New Relic One Open one.newrelic.com and sign in with your corporate account.
- View Administration and Invoices Click the user menu in the bottom-left, select Administration, and click Billing to download itemized usage invoices.
- Downgrade Users or Limit Ingestion Demote Full-Platform seats to Basic users or configure data drop rules to stay within free limits.
Frequently Asked Questions
How does New Relic calculate overages?
New Relic bills for data ingestion exceeding the free 100 GB monthly quota at $0.30 per additional gigabyte, alongside active Full-Platform user seat fees.
Can I get a refund on New Relic usage overages?
Usage overages are non-refundable. Configure data drop rules and budget alerts in the administration console to prevent unexpected charges.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with New Relic, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- New Relic Pricing & Data Ingestion Guide https://newrelic.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges