What is the METROLINK TIX charge?

Why is Metrolink charging me?

A charge appearing as "METROLINK" or "METROLINK TIX" on your credit card statement corresponds to a fare purchase on the Southern California Metrolink system.

You may see this charge if you bought a paper ticket at a station vending machine, purchased a digital pass via the Metrolink Mobile App, or used their new contactless payment system on specific lines (like the San Bernardino Line and Arrow service) by tapping your credit card directly.

If you see an unexpectedly high charge and you recently used the contactless "tap-on" system, it is possible you forgot to tap off at your destination. When you fail to tap out, the system automatically bills you for the maximum possible one-way fare from your origin station.

Common confusion with LA Metro

It is very common to confuse Metrolink with LA Metro. While they share some stations (like Union Station), they are entirely separate agencies. Metrolink provides regional train service across six counties, whereas LA Metro runs the local buses, subways, and light rail in Los Angeles County. LA Metro charges typically appear as "TAP CARD" rather than "METROLINK TIX".

How to resolve duplicate or incorrect charges

1. Check your pockets or email to see if you accidentally purchased a ticket via the app AND tapped your physical credit card at a station reader (which leads to a double charge).
2. If you forgot to tap off, you may have been charged the maximum one-way fare.
3. Contact Metrolink Customer Service directly at (800) 371-5465. They can review your travel history and issue refunds for genuine double charges or tapping errors.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Metrolink Mobile Ticketing https://metrolinktrains.com
• Metrolink Customer Service https://metrolinktrains.com/help-center?ref=unknowncharges