The short answer
A charge for METRO* Q CARD RELOAD represents a bus/METRORail fare, Q Card balance reload, or Park & Ride commuter ticket from the Metropolitan Transit Authority of Harris County.
Why it shows up like this
Houston METRO operates local buses, METRORail light rail lines, and commuter Park & Ride express buses across Greater Houston. Stored value reloads post under METRO Q Card IDs.
Statement lines appear as METRO* Q CARD RELOAD, HOUSTON METRO FARE, or METRO*PARK AND RIDE.
Common reasons for this charge
- An automatic reload ($10-$50) occurred on your registered METRO Q Card account.
- You purchased mobile bus/rail tickets or a Park & Ride pass in the METRO Q Mobile Ticketing app.
- You reloaded stored fare value at a METRORail station ticket vending machine.
How to locate the invoice and cancel
- Log in to Ridemetro.org Go to ridemetro.org and sign in to your METRO Q Card account to review reload history and card balances.
- Review trip logs Inspect bus routes, METRORail taps, transfer credits, and auto-reload records.
- Contact METRO Customer Service Call METRO Customer Care at 713-635-4000 or visit the Downtown Transit Center RideStore.
Frequently Asked Questions
How do I turn off auto-load on my Houston METRO Q Card?
Log in to your account at ridemetro.org, select Manage Q Card, review to Auto-Reload Settings, and disable the recurring payment.
What is the 5-for-50 reward program on METRO Q Cards?
For every 50 paid trips on a METRO Q Card, riders earn 5 free trips automatically credited to the card balance.
Dispute Rights & Fraud Prevention
If you were not in Greater Houston, check whether a family member commuted using a linked card.
If a ticket machine double-billed your card, contact METRO customer care with your receipt to request a refund.
How do I dispute a METRO vending machine charge?
Call METRO Customer Care at 713-635-4000 with your transaction date and ticket machine identifier.
What should I do if my registered card is lost?
Report the card lost online at ridemetro.org to protect and transfer your remaining stored value.
Independent reference — not affiliated with Metropolitan Transit Authority of Harris County. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Houston METRO Official Fares & Passes https://www.ridemetro.org
- Houston METRO Q Card Account Portal https://www.ridemetro.org/help-center?ref=unknowncharges
Reviewed Aug 15, 2026 · high · About UnknownCharges