The short answer
MARRIOTT *HOTEL FOLIO most likely relates to a stay at a Marriott hotel, either the final hotel bill (Marriott calls it a folio) or a hold placed at check-in for the room, taxes and incidentals. Marriott's help pages do not show this exact statement text, so treat it as a lead. Compare the amount with the hotel bill in your Marriott Bonvoy account or app for the stay dates.
What do the parts of MARRIOTT *HOTEL FOLIO mean?
- MARRIOTT * HOTEL FOLIO
- Before the asterisk, "MARRIOTT" usually names the platform or parent company. After it, "HOTEL FOLIO" usually names the product, store or order. How descriptors work →
Hold or final bill?
Marriott's help center explains that at check-in the property places a temporary hold on your credit or debit card covering the room rate for the whole stay, applicable taxes and a set daily incidental deposit for things like room service, parking or mini-bar purchases. You are not billed for the hold amount unless incidentals become an actual charge.
Marriott's digital key terms add that a hold can include any applicable resort fees, that the incidental amount may vary by location, and that with a digital key the first night's charges are applied to the card on file. A pending line during or just after a stay can therefore be a hold, while the posted line should match the final folio.
Sources for this section: Marriott Help: What Is an Incidental Hold? · Marriott: Digital Entry Terms of Use. See the claim limits below.
How long a hold can stay on your card
Marriott says it releases the hold at checkout, but when the funds reappear depends on your bank. Its incidental hold article says most banks release a hold within 3 to 7 business days and that cards from international banks may take up to 30 days. Its billing issue article gives 7 to 14 days for a security deposit release or refund to appear, and the digital key terms say the issuing bank may keep the hold for up to five business days after departure.
Because Marriott's own pages give different ranges, ask your card issuer about a hold that is still pending after checkout rather than assuming it has become a second charge.
Is a Marriott incidental hold the same as a charge?
No. Marriott says you are not billed for the hold amount unless incidentals become an actual charge. The final posted amount should match your hotel bill.
Sources for this section: Marriott Help: What Is an Incidental Hold? · Marriott Help: What Do I Do if I Have a Billing Issue? · Marriott: Digital Entry Terms of Use. See the claim limits below.
Get the itemized hotel bill
Marriott Bonvoy members can usually view and download folios for US and Canada stays within 24 hours of checkout if the stay was within the last year. For international stays, or if you are not a member, Marriott asks you to request a copy through its Contact Us form under Copy of Hotel Bill and allow up to 7 days.
- On Marriott.com Sign in, click your name, select Activity, find the stay and click View Bill to download a PDF.
- In the Marriott Bonvoy app Tap Trips, open the Past tab, find the stay and tap Hotel Bill.
Sources for this section: Marriott Help: How Do I Access My Marriott Hotel Bill?. See the claim limits below.
If a charge looks wrong
Marriott's billing help says errors found before checkout can often be reversed at the front desk. After departure, call the hotel and ask for the Accounting Department, or use the Contact Us form with the Billing Accuracy sub-topic, your stay dates and confirmation number, and allow up to 5 business days for a reply. The digital key terms note that guests in your room are treated as authorized to charge to it unless you tell the front desk otherwise.
If you did not stay at a Marriott property and no one with your card did, the OCC advises notifying your card issuer promptly about the unauthorized charge, in person, by phone or in writing.
Sources for this section: Marriott Help: What Do I Do if I Have a Billing Issue? · Marriott: Digital Entry Terms of Use · OCC HelpWithMyBank: unauthorized credit card charges. See the claim limits below.
Independent reference — not affiliated with Marriott International, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
Descriptor identity corroborated · Checked 2026-11-01
Read Marriott's incidental hold, hotel bill and billing issue help articles (browser pane) and its digital entry terms. Removed the unsourced $50 to $100 per night hold, $30 to $60 resort fee range, the chargeback-suspension warning, subscription-style FAQs, the folio-download cancelSteps, the unsupported 24 to 48 hour cancellation refundWindow, boilerplate fraudRisk and homepage sources. Noted conflicting hold-release ranges on Marriott's own pages. Replaced retired related slug hyatt-hotels-incidental-hold.
- Marriott is the company's own name and Marriott calls the hotel bill a folio; the descriptor reads as a Marriott hotel bill or hold.
No Marriott page shows MARRIOTT *HOTEL FOLIO as card statement text; individual hotels may bill differently.
Sources: Marriott Help: What Is an Incidental Hold? (checked 2026-11-01) · Marriott Help: How Do I Access My Marriott Hotel Bill? (checked 2026-11-01) - A check-in hold covers room, taxes, incidentals and possibly resort fees and is not billed unless incidentals are charged; digital key stays charge the first night on receipt of the key.
Hold amounts vary by property and are not stated.
Sources: Marriott Help: What Is an Incidental Hold? (checked 2026-11-01) · Marriott: Digital Entry Terms of Use (checked 2026-11-01) - Marriott releases holds at checkout; its pages give 3 to 7 business days (up to 30 for international cards), 7 to 14 days, and up to five business days for bank release.
Ranges conflict across Marriott pages and depend on the bank; none is a promise.
Sources: Marriott Help: What Is an Incidental Hold? (checked 2026-11-01) · Marriott Help: What Do I Do if I Have a Billing Issue? (checked 2026-11-01) · Marriott: Digital Entry Terms of Use (checked 2026-11-01) - Folios can be downloaded on Marriott.com or in the app for US and Canada stays; others are requested via Contact Us within 7 days.
Online access is limited to stays within the last year.
Sources: Marriott Help: How Do I Access My Marriott Hotel Bill? (checked 2026-11-01) - Billing errors go to the front desk, the hotel's Accounting Department or the Billing Accuracy contact form; guests in the room can charge to it unless the front desk is told otherwise.
The script is an illustrative inquiry; no outcome is promised.
Sources: Marriott Help: What Do I Do if I Have a Billing Issue? (checked 2026-11-01) · Marriott: Digital Entry Terms of Use (checked 2026-11-01) - Unauthorized charges should be reported promptly to the card issuer.
OCC page covers credit cards; no liability outcome is implied.
Sources: OCC HelpWithMyBank: unauthorized credit card charges (checked 2026-11-01)
- Marriott Help: What Is an Incidental Hold? https://help.marriott.com/s/article/what-is-incidental-hold
What a check-in hold covers, that it is not billed unless incidentals are charged, release at checkout and bank release ranges; does not show statement text. · Checked 2026-11-01
- Marriott Help: How Do I Access My Marriott Hotel Bill? https://help.marriott.com/s/article/access-marriott-hotel-bill
Folio access on Marriott.com and in the app for US and Canada stays, and the request route and 7-day timeline for other stays. · Checked 2026-11-01
- Marriott Help: What Do I Do if I Have a Billing Issue? https://help.marriott.com/s/article/billing-issue-help
Front desk and Accounting Department routes, the Billing Accuracy contact form, the 5-business-day response window and a 7 to 14 day deposit release range. · Checked 2026-11-01
- Marriott: Digital Entry Terms of Use https://www.marriott.com/about/digital-entry-terms-of-use.mi
Digital key first-night charge, hold components including resort fees, the up-to-five-business-day bank release and room-charge authorization for guests; applies to digital key stays. · Checked 2026-11-01
- OCC HelpWithMyBank: unauthorized credit card charges https://www.helpwithmybank.gov/help-topics/credit-cards/disputes-unauthorized-charges/unauthorized-charges/unauthorized-charge-steps.html
Prompt notice to the card issuer about unauthorized charges; says nothing about Marriott. · Checked 2026-11-01
Descriptor identity corroborated · medium · About UnknownCharges