The short answer
A charge from MAKE.COM* CELONIS corresponds to visual no-code workflow automation, scenario executions, or operations subscriptions from Celonis Inc. / Make.
Why it shows up like this
Make (formerly Integromat, owned by Celonis) provides visual workflow design connecting apps, complex data routing, webhooks, and API integrations.
The descriptor typically appears as MAKE.COM* CELONIS, MAKE.COM, or INTEGROMAT PRAGUE. Plans (Core at $9/mo, Pro at $16/mo, or Teams at $29/mo) bill monthly or annually based on monthly operation quotas (e.g. 10,000 operations).
Don’t recognize it? Common scenarios
- An ongoing monthly or annual Core or Pro automation plan renewed automatically.
- Automated scenarios executed frequently, consuming monthly operation limits.
- Extra operation packages auto-replenished to keep webhooks running.
How to locate the invoice and cancel
- Log in to Make Open make.com and sign in with your credentials.
- Review Organization Billing review to Organization Settings > Billing to review operation usage and download invoices.
- Downgrade to Free Plan Select Change Plan and choose the Free plan (1,000 operations/month) to halt future payments.
Frequently Asked Questions
What is an operation in Make?
An operation is counted every time a module in a scenario processes a single bundle of data or makes an API request.
Can I receive a refund from Make?
Make subscriptions are non-refundable once billed. Downgrading applies to the subsequent billing cycle.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Celonis Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Make.com Pricing & Plan Overview https://www.make.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges