The short answer
A charge from LIVEAGENT* HELPDESK SOFTWARE represents a monthly subscription for customer support ticket management and live chat software from Quality Unit.
Why it shows up like this
A financial statement entry displaying LIVEAGENT* HELPDESK SOFTWARE or QUALITY UNIT corresponds to subscription billing for LiveAgent customer support software. LiveAgent provides multi-channel helpdesk ticketing, live chat widgets, and call center automation tools for businesses of all sizes. Subscription pricing is billed per agent seat on monthly or annual schedules, with plans starting at $15 per agent per month and increasing for advanced enterprise automation features.
Subscription charges appear on credit card statements due to ongoing monthly or annual software licensing renewals maintained by support departments or IT administrators. Companies connect business credit cards to cover agent access tiers, resulting in automated recurring billings. Unexpected charges typically happen when administrator accounts leave inactive agent seats active, when add-on features are enabled, or when annual service contracts renew automatically.
To review and cancel your subscription, sign in to your LiveAgent account dashboard, navigate to Configuration and Billing, and review your active invoices and license counts. You can adjust agent seats or cancel the subscription to halt recurring billing. For billing inquiries, contact Quality Unit support directly through their official help portal.
Common reasons for this charge
Review these common subscription renewal events.
- Monthly recurring software licensing fees for customer support agents.
- Annual renewal of LiveAgent helpdesk plans.
- Charges for additional agent seats or live chat add-on features.
How to manage and cancel
Follow these steps to modify subscription seats and cancel billing.
- Sign in to LiveAgent Log into your administrative helpdesk dashboard.
- review to Configuration Go to Configuration > Billing to view invoices.
- Cancel Subscription Update agent seat counts or cancel your plan.
Frequently Asked Questions
Find answers regarding LiveAgent billing policies.
How do I update payment cards in LiveAgent?
Payment card details can be updated directly within the Billing section of your admin panel.
Dispute Rights & Fraud Prevention
Understand your rights regarding business software billing.
Frequently asked questions
Is the LIVEAGENT* HELPDESK SOFTWARE charge legitimate?
If you authorized a payment to LiveAgent Helpdesk Subscription, then yes. This is the statement descriptor used by Quality Unit. Quality Unit
Independent reference — not affiliated with Quality Unit. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- LiveAgent Billing https://www.liveagent.com
- Quality Unit Terms of Service https://www.qualityunit.com
Reviewed Aug 15, 2026 · high · About UnknownCharges