The short answer
The registry records LiveAgent Helpdesk Subscription as a possible interpretation of LIVEAGENT* HELPDESK SOFTWARE. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of LIVEAGENT* HELPDESK SOFTWARE mean?
- LIVEAGENT * HELPDESK SOFTWARE
- Before the asterisk, "LIVEAGENT" usually names the platform or parent company. After it, "HELPDESK SOFTWARE" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: A financial statement entry displaying LIVEAGENT* HELPDESK SOFTWARE or QUALITY UNIT corresponds to subscription billing for LiveAgent customer support software. LiveAgent provides multi-channel helpdesk ticketing, live chat widgets, and call center automation tools for businesses of all sizes. Subscription pricing is billed per agent seat on monthly or annual schedules, with plans starting at $15 per agent per month and increasing for advanced enterprise automation features.
Unreviewed registry note: Subscription charges appear on credit card statements due to ongoing monthly or annual software licensing renewals maintained by support departments or IT administrators. Companies connect business credit cards to cover agent access tiers, resulting in automated recurring billings. Unexpected charges typically happen when administrator accounts leave inactive agent seats active, when add-on features are enabled, or when annual service contracts renew automatically.
Common reasons for this charge
Unreviewed registry note: Review these common subscription renewal events.
- Unreviewed registry note: Monthly recurring software licensing fees for customer support agents.
- Unreviewed registry note: Annual renewal of LiveAgent helpdesk plans.
- Unreviewed registry note: Charges for additional agent seats or live chat add-on features.
Frequently Asked Questions
Unreviewed registry note: Find answers regarding LiveAgent billing policies.
How do I update payment cards in LiveAgent?
Unreviewed registry note: Payment card details can be updated directly within the Billing section of your admin panel.
Dispute Rights & Fraud Prevention
Unreviewed registry note: Understand your rights regarding business software billing.
Independent reference — not affiliated with Quality Unit. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- LiveAgent Billing https://www.liveagent.com
- Quality Unit Terms of Service https://www.qualityunit.com
Evidence review pending · pending · About UnknownCharges