The short answer
The registry records JumpCloud Open Directory Platform Subscription as a possible interpretation of JUMPCLOUD* CLOUD DIR. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of JUMPCLOUD* CLOUD DIR mean?
- JUMPCLOUD * CLOUD DIR
- Before the asterisk, "JUMPCLOUD" usually names the platform or parent company. After it, "CLOUD DIR" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: Seeing JUMPCLOUD* CLOUD DIR on your financial statement indicates a billing transaction from JumpCloud Inc. for cloud directory services, unified identity management, and cross-operating system device control. IT administrators use this comprehensive platform to replace traditional on-premises directory infrastructure with cloud-based user authentication, single sign-on, and security controls.
Unreviewed registry note: This charge typically appears on corporate or business credit cards when a monthly per-user subscription plan automatically renews based on active employee counts. Companies scale their IT spending up or down as staff members join or leave the organization, resulting in recurring monthly billing adjustments for active user directories.
Don’t recognize it? Common scenarios
Unreviewed registry note: Review further details and instructions for managing or resolving charges related to JumpCloud Inc..
Unreviewed registry note: Verify all account settings and billing statements promptly to prevent unexpected renewals.
- Unreviewed registry note: An IT admin added new user accounts or workstations to JumpCloud Open Directory.
- Unreviewed registry note: A business transitioned from the free 10-user tier to a paid JumpCloud Core Directory package.
- Unreviewed registry note: Annual enterprise identity subscription auto-renewed.
Frequently Asked Questions
What is JumpCloud?
Unreviewed registry note: JumpCloud is a cloud-based directory platform replacing on-premises Active Directory with cloud SSO, MFA, LDAP, and device management.
Does JumpCloud have a free tier?
Unreviewed registry note: JumpCloud provides a free plan for up to 10 users and 10 devices with basic directory and MDM capabilities.
Independent reference — not affiliated with JumpCloud Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- JumpCloud Directory Pricing https://jumpcloud.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Evidence review pending · pending · About UnknownCharges