The short answer
The registry records Jotform Online Form Creation & Automation as a possible interpretation of JOTFORM *FORM BUILDER. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of JOTFORM *FORM BUILDER mean?
- JOTFORM * FORM BUILDER
- Before the asterisk, "JOTFORM" usually names the platform or parent company. After it, "FORM BUILDER" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why Jotform Billed Your Card
Unreviewed registry note: A billing descriptor reading **JOTFORM *FORM BUILDER** on your financial statement represents a software subscription payment to **Jotform Inc.** for online form creation, document automation, and data collection services. Located in San Francisco, California, the company provides tools used by businesses and individuals to build registration forms, surveys, and payment collection portals. Subscriptions bill on a recurring monthly or annual basis across Bronze, Silver, Gold, and Enterprise tiers.
Unreviewed registry note: These recurring charges post automatically when a monthly or annual subscription plan renews or when account limits require an automatic upgrade. Businesses and organizations store payment cards on file to maintain uninterrupted access to form submission quotas and HIPAA compliance features. Unrecognized charges typically occur when an annual subscription auto-renewals or when an employee sets up a form building account on a company card.
- Unreviewed registry note: Monthly or annual subscription renewal for Jotform Bronze, Silver, or Gold plan
- Unreviewed registry note: HIPAA compliance feature activation for healthcare data collection forms
- Unreviewed registry note: Automated plan upgrade to prevent form disabling due to submission volume limits
- Unreviewed registry note: Jotform Sign electronic signature document plan subscription
- Unreviewed registry note: Check if your business uses Jotform for customer intake, event registrations, or surveys.
- Unreviewed registry note: Log into jotform.com and open Account > Billing.
- Unreviewed registry note: Review submission counters, plan renewal dates, and past invoice receipts.
How do I contact Jotform customer support?
Unreviewed registry note: Reach Jotform support via jotform.com/contact or by phone at 888-568-3676.
Independent reference — not affiliated with Jotform Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Jotform Terms of Use https://www.jotform.com/terms/
- Jotform Billing Documentation https://www.jotform.com/help/how-to-manage-your-billing-and-payments/
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