The short answer
A charge from INTERCOM* CUSTOMER APP represents Intercom customer service messenger, Fin AI copilot, help desk, or product tour subscriptions from Intercom, Inc.
Why it shows up like this
Intercom provides AI customer service platforms, live chat widgets, Fin AI chatbot resolution, and automated customer onboarding workflows.
Descriptors include INTERCOM* CUSTOMER APP, INTERCOM INC, or INTERCOM.IO. Billing reflects base seat licenses ($39 to $99/seat/month) plus Fin AI resolution usage ($0.99 per resolution).
Don’t recognize it? Common scenarios
- A business deployed the Intercom live chat widget on its customer-facing web app.
- Fin AI Bot resolved customer support tickets, incurring per-resolution charges.
- Monthly teammate seat licenses or Proactive Support messaging add-ons auto-billed.
How to locate the invoice and cancel
- Sign in to Intercom Workspace Go to app.intercom.com and log in with your administrator account.
- Check Settings & Subscriptions review to Settings > Billing > Subscriptions to view teammate seats, Fin AI usage, and invoices.
- Cancel or Adjust Plan Click Cancel Subscription under Plan details to terminate recurring billing at the end of the period.
Frequently Asked Questions
How is Fin AI billed in Intercom?
Intercom charges $0.99 for each customer conversation successfully resolved by Fin AI where the user does not request a human agent.
Can I remove teammate seats on Intercom?
Yes, admins can remove inactive teammates in Settings > Teammates to reduce monthly per-seat costs.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Intercom, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Intercom Pricing and Plans https://www.intercom.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges