The short answer
The registry records Intercom Customer Service & AI Platform Subscription as a possible interpretation of INTERCOM* CUSTOMER APP. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of INTERCOM* CUSTOMER APP mean?
- INTERCOM * CUSTOMER APP
- Before the asterisk, "INTERCOM" usually names the platform or parent company. After it, "CUSTOMER APP" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: When you see INTERCOM* CUSTOMER APP on your financial statement, the charge originates from Intercom, Inc., a prominent provider of AI-powered customer service platforms, live chat software, and automated support ticketing tools.
Don’t recognize it? Common scenarios
Unreviewed registry note: If you do not immediately recognize this charge, check if a colleague or department head registered your company for a customer support trial using your card.
- Unreviewed registry note: A business deployed the Intercom live chat widget on its customer-facing web app.
- Unreviewed registry note: Fin AI Bot resolved customer support tickets, incurring per-resolution charges.
- Unreviewed registry note: Monthly teammate seat licenses or Proactive Support messaging add-ons auto-billed.
Frequently Asked Questions
Unreviewed registry note: Review common questions regarding subscription renewals, agent seats, and AI usage fees.
How is Fin AI billed in Intercom?
Unreviewed registry note: Intercom charges $0.99 for each customer conversation successfully resolved by Fin AI where the user does not request a human agent.
Can I remove teammate seats on Intercom?
Unreviewed registry note: Yes, admins can remove inactive teammates in Settings > Teammates to reduce monthly per-seat costs.
Dispute Rights & Fraud Prevention
Unreviewed registry note: If you encounter billing errors or suspect unauthorized charges on your company card, you can dispute the transaction through your financial institution.
Independent reference — not affiliated with Intercom, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Intercom Pricing and Plans https://www.intercom.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Evidence review pending · pending · About UnknownCharges