The short answer
A temporary hotel security authorization hold or room stay charge at Hyatt Hotels (Park Hyatt, Grand Hyatt, Hyatt Regency, Andaz, or Hyatt Place).
Decoding HYATT *INCIDENTAL HOLD
Seeing HYATT *INCIDENTAL HOLD on your bank or credit card statement indicates a temporary pre-authorization hold processed by Hyatt Hotels Corporation. This billing descriptor appears when you check into a Hyatt property, such as a Park Hyatt, Grand Hyatt, Hyatt Regency, Andaz, or Hyatt Place location. Hotels place temporary security holds on cards during check-in to cover potential incidental expenses like room service, mini-bar purchases, spa treatments, valet parking, or resort fees.
The appearance of this hold on your statement is triggered automatically upon your arrival at the hotel front desk or when using digital check-in features via the World of Hyatt app. This is not an actual finalized charge or withdrawal, but rather a temporary freeze placed on a portion of your credit line or bank account balance. Once you check out and your final room folio is settled, any remaining hold amount is released by the hotel and typically drops off your account within three to five business days.
To verify the status of the hold, log into your World of Hyatt account or review your digital stay folio to ensure all charges are accurate. If the pending hold remains on your account longer than a week after checkout, you can contact the hotel front desk directly to request a manual release. Keep in mind that banks cannot dispute pending authorization holds until the transaction officially posts and clears.
- Review World of Hyatt Folio Log into hyatt.com or the World of Hyatt mobile app to view your digital stay statement.
- Inspect Pending vs Settled Check your banking app to see if the $150 charge is marked as 'Pending' rather than 'Posted'.
- Verify Resort Amenities Resort destination fees ($25 to $50/night) are incorporated into your final checkout bill.
Hold Release and Inquiries
Authorization holds are not actual withdrawals; they temporarily freeze a portion of your credit line or checking balance.
If a pending hold does not drop off within 7 business days, contacting the hotel front desk with your reservation confirmation will prompt a manual release.
Filing a bank dispute against a pending hold will simply be dismissed, as banks cannot dispute transactions until they officially settle.
Why did Hyatt Hotels Corporation charge my card or bank account?
Charges from Hyatt Hotels Corporation under statement descriptor "HYATT *INCIDENTAL HOLD" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Hyatt Hotels Corporation?
Log in to your Hyatt Hotels Corporation account portal at https://about.hyatt.com/en/contact.html to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Hyatt Hotels Corporation. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Hyatt Terms of Service & Guest Rules https://www.hyatt.com/en-US/info/terms-and-conditions
- Consumer Financial Protection Bureau Overview of Pre-Authorization Holds https://www.consumerfinance.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges