The short answer
A prepaid hotel room stay or One Key reward travel booking booked through Hotels.com (Expedia Group).
Decoding HOTELS.COM *RESERVATION
The descriptor HOTELS.COM *RESERVATION indicates a prepaid hotel lodging reservation arranged through Hotels.com, a digital booking service owned by Expedia Group, Inc. (Hotels.com). When you book accommodations through their website or mobile application and pay upfront, Hotels.com serves as the merchant of record rather than the destination property. Consequently, your credit card statement records the booking agency's corporate billing name instead of the local hotel.
This charge appears as soon as you finalize your reservation, even if your actual trip is scheduled months in advance. Cardholders often look at their billing records weeks later and fail to connect the generic descriptor with their planned travel dates. The total amount can also reflect package bundles, non-refundable room deposits, or the card balance left after applying OneKeyCash loyalty rewards.
To verify the transaction, sign in to your account at hotels.com/trips and compare the reservation receipt against the posted amount. Check whether another household member booked a room using your shared card. If no one authorized the reservation and no itinerary appears on your account, contact your card issuer immediately to report fraudulent card activity and request a charge reversal.
- Review Hotels.com Account Log into hotels.com/trips to inspect your booking details and download tax receipts.
- Check OneKeyCash Redemptions Partial redemptions of OneKeyCash reflect remaining card payments under this descriptor.
- Verify Resort Fees Mandatory on-site hotel resort and parking fees are paid directly to the hotel upon checkout.
Cancellation Terms
Flexible rate bookings can be cancelled for a full card refund up to the hotel's stated cancellation deadline (typically 24 to 48 hours before check-in).
Non-refundable rates cannot be cancelled or credited.
Disputing a legitimate booking with your bank causes immediate hotel reservation cancellation.
Why did Expedia Group, Inc. (Hotels.com) charge my card or bank account?
Charges from Expedia Group, Inc. (Hotels.com) under statement descriptor "HOTELS.COM *RESERVATION" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Expedia Group, Inc. (Hotels.com)?
Log in to your Expedia Group, Inc. (Hotels.com) account portal at https://www.hotels.com/service/ to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Expedia Group, Inc. (Hotels.com). Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Hotels.com Terms of Service https://www.hotels.com/lp/b/terms-of-service
- FTC Consumer Advice on Hotel Booking Portals https://www.ftc.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges