The short answer
This is a legitimate charge from Hootsuite.
What is the Hootsuite charge?
A statement entry showing the HOOTSUITE descriptor points to billing from Hootsuite, a cloud-based social media management platform used by businesses and marketing professionals. The company bills users for scheduling posts across social networks and tracking campaign analytics. When this transaction surfaces, it indicates an active software subscription tied either to your personal card or a corporate account you oversee.
This line item commonly surfaces when an ongoing monthly or annual subscription renews. Free trials on the platform require payment details at sign-up, and they convert into recurring paid plans once the trial window closes without explicit cancellation. You might also notice an unfamiliar total if a team member added user seats or upgraded to a higher service tier.
Start by logging into your Hootsuite account and opening the billing tab under account settings to review your invoice history. If your workplace shares marketing tools, check with colleagues to see whether someone updated a subscription using your card. In situations where you never registered for Hootsuite and suspect your card was compromised, contact your bank immediately to dispute the charge and obtain a replacement card.
Managing the Subscription
Charges can also reflect additional features or seats added to your plan, or multiple accounts using the same payment method.
Hootsuite's standard policy is that fees are non-refundable. If you subscribed via the Apple App Store, you must cancel through your Apple ID settings.
- Step 1 Log in to your Hootsuite dashboard and go to Account > Plan and billing to view your billing history and manage your subscription.
- Step 2 If the charge is unauthorized, gather the transaction number and contact Hootsuite Support via their Help Center or request a refund through their official form.
Can I get a refund for an auto-renewal?
Standard fees are non-refundable, but you can submit a request for review if you believe a charge was made in error.
Dispute Rights & Fraud Prevention
Under the Fair Credit Billing Act, you have 60 days from the statement date to dispute unauthorized charges with your credit card company. If Hootsuite customer support cannot locate your account or refuses to refund an erroneous charge, contact your card issuer to start a formal billing dispute.
Frequently asked questions
Is the HOOTSUITE charge legitimate?
If you authorized a payment to Hootsuite, then yes. This is the statement descriptor used by Hootsuite. Hootsuite
Independent reference — not affiliated with Hootsuite. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- FTC: Fair Credit Billing Act https://consumer.ftc.gov
Reviewed Aug 5, 2026 · low · About UnknownCharges