The short answer
A charge labeled HEADWAY* THERAPY CO-PAY represents an insurance co-pay, deductible, or session fee for a mental health therapy session booked through Headway.
What is Headway Billing?
Headway Behavioral Health Inc. is a software platform that helps licensed therapists, psychiatrists, and psychologists accept commercial health insurance (Aetna, Cigna, BCBS, UnitedHealthcare, Oscar).
Headway verifies your insurance benefits and automatically charges your card on file for the patient co-pay or deductible after your session takes place.
- Insurance co-pay or coinsurance for a completed therapy appointment
- Deductible balance billed after insurance claim processing
- Late cancellation or no-show fee charged by your provider
Reviewing Headway Invoices
Check claim processing details and explanation of benefits in your Headway account.
- Log in to findheadway.com/client.
- Click "Billing" to review session invoices and insurance claim statuses.
- Contact Headway billing support if an insurance co-pay estimate appears inaccurate.
Frequently Asked Questions
Why did Headway charge my card weeks after a session?
Headway bills your payment method after your health insurance provider finishes adjudicating the electronic medical claim for the session.
Can I dispute an incorrect Headway co-pay charge?
Yes, if your Explanation of Benefits (EOB) differs from the charged amount, Headway billing support will adjust the balance and refund overages.
Independent reference — not affiliated with Headway Behavioral Health Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Headway Terms of Service https://findheadway.com
- Headway Client Billing & Co-Pay FAQ https://help.findheadway.com
Reviewed Aug 15, 2026 · high · About UnknownCharges