The short answer
A charge from FRESHBOOKS* INVOICING represents a monthly or annual cloud invoicing and accounting subscription from 2ndSite Inc. (FreshBooks).
Why it shows up like this
FreshBooks is an invoicing, time-tracking, and expense management platform built for freelancers and small service businesses.
Descriptors include FRESHBOOKS* INVOICING, FRESHBOOKS.COM, or 2NDSITE* FRESHBOOKS, typically billing $19 to $60 monthly (Lite, Plus, or Premium).
Common reasons for this charge
- An ongoing monthly or annual FreshBooks subscription renewed automatically.
- A 30-day free trial concluded and converted to a paid monthly plan.
- Additional billable client seats or team member add-ons were enabled.
How to locate the invoice and cancel
- Sign in to FreshBooks Go to my.freshbooks.com and log in with your credentials.
- Access Billing Settings Click the Gear icon in the top right and select Billing & Upgrades.
- Cancel Subscription Click Cancel My Account to terminate ongoing billing.
Frequently Asked Questions
Does FreshBooks offer a money-back guarantee?
FreshBooks provides a 30-day money-back guarantee for first-time annual plan subscriptions upon request to support.
What happens to past invoices after canceling FreshBooks?
You retain access to view and export previous invoices and payment records for a limited period before account archiving.
Dispute Rights & Fraud Prevention
If you did not sign up for FreshBooks, check with partners or contractors managing your invoicing.
Dispute unauthorized charges with your credit card provider under the Fair Credit Billing Act within 60 days.
How do I report an unexpected FreshBooks charge?
Contact FreshBooks support at [email protected] or call 1-866-303-6061, and notify your card issuer.
How long does a card dispute take?
Card issuers must complete their formal investigation within two billing cycles (up to 90 days).
Independent reference — not affiliated with 2ndSite Inc. (FreshBooks). Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- FreshBooks Terms of Service https://www.freshbooks.com
- CFPB: Credit Card Dispute Guidelines https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges