The short answer
This charge is from a Five Guys Burgers and Fries restaurant location or their online ordering app.
What is the Five Guys charge?
If your credit card or bank statement shows a charge from 'FIVE GUYS', it is for a purchase made at a Five Guys restaurant. The descriptor usually contains the state abbreviation and a specific store ID.
Both in-store point-of-sale transactions and orders placed ahead via the Five Guys mobile app will trigger this corporate merchant descriptor.
I see a pending Five Guys charge but my order was cancelled?
Cancelled or failed app orders may leave a pending authorization hold on your account. These authorizations automatically expire and fall off your statement within 3 to 5 business days.
Franchise Store Descriptors
Because many Five Guys locations are operated by franchisees, the exact descriptor can sometimes feature the name of the franchise group rather than simply 'Five Guys'.
Independent reference — not affiliated with Five Guys Enterprises LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- Five Guys Official FAQ https://www.fiveguys.com
Reviewed Aug 31, 2026 · high · About UnknownCharges