The short answer
FIREHOUSE SUBS *APP is an authentic statement charge from Firehouse Subs (Restaurant Brands International), representing hot sub sandwich orders placed through their mobile app or website.
Recognizing Firehouse Subs Transactions
A transaction labeled FIREHOUSE SUBS *APP on your credit card or debit card statement indicates an online food purchase placed with Firehouse Restaurant Group (RBI). Founded by former firefighting brothers and now a subsidiary of Restaurant Brands International, Firehouse Subs operates hundreds of fast-casual restaurants across North America. When you place a digital order through the Firehouse Subs smartphone app or the official firehousesubs.com website, the payment is routed centrally through their digital commerce gateway, often displaying a Jacksonville, Florida geographic tag or merchant phone number like 888-289-6185.
This line item appears immediately after submitting an order for Rapid Rescue pickup or direct home delivery. Unlike an in-store counter swipe at a local restaurant franchise, digital orders process under the national corporate app descriptor. The charge may also reflect a Firehouse Subs Mobile App & Online Catering Orders deposit for catering platters or a digital rewards account wallet reload. Similar to digital food orders from Panera Bread or Jimmy John's, totals can vary depending on whether delivery fees and driver tips were included at checkout.
To verify this transaction, open the Firehouse Subs mobile app and review your Recent Orders screen, or search your email inbox for an order confirmation receipt matching the exact billing total. If you do not recognize the charge, check with family members or coworkers who may share access to your saved card or digital payment profile. If an order was placed accidentally or contained errors, call the local restaurant branch directly using the phone number printed on your electronic ticket. If no one in your household authorized the food order, contact your card issuer to report potential card skimming or fraud.
- Mobile app order for rapid pickup or curbside sandwich collection
- Delivery order placed directly through firehousesubs.com
- Firehouse Rewards app digital reload or catering platter deposit
- Authorized lunch purchase made by a family member or coworker
- Check the Firehouse Subs app on your mobile device under Past Orders.
- Ask household members if they grabbed lunch or dinner at a nearby Firehouse Subs location.
- Compare the descriptor amount with your recent sandwich meal or receipt email.
Can I get a refund for an incorrect Firehouse Subs order?
Reach out to the specific restaurant location where the order was prepared, or submit a request through the app's Help Center.
Why does the app charge indicate a Florida location?
Firehouse Restaurant Group headquarters and national payment processing centers are located in Jacksonville, Florida.
Independent reference — not affiliated with Firehouse Restaurant Group. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Firehouse Subs Official Website https://www.firehousesubs.com/
- Firehouse Subs Support and Contact https://www.firehousesubs.com/contact-us/
Reviewed Sep 11, 2026 · high · About UnknownCharges