The short answer
The registry records FigJam Online Whiteboard Platform Subscription as a possible interpretation of FIGMA* FIGJAM WHITEBD. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of FIGMA* FIGJAM WHITEBD mean?
- FIGMA * FIGJAM WHITEBD
- Before the asterisk, "FIGMA" usually names the platform or parent company. After it, "FIGJAM WHITEBD" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: A billing descriptor displaying FIGMA* FIGJAM WHITEBD on your credit card or bank account indicates a subscription or seat licensing charge from Figma, Inc. FigJam is Figma's dedicated digital whiteboard application, commonly used by designers and product teams for collaborative diagrams and team brainstorming sessions. Similar to visual collaboration platforms like Miro, FigJam is offered either as an independent workspace or as an add-on product alongside the core Figma design software.
Unreviewed registry note: This charge appears because Figma calculates billing based on the number of active paid editor seats assigned across your team workspace. A common surprise occurs when a colleague who was invited as a viewer makes edits to a diagram or whiteboard canvas. Depending on workspace permission settings, modifying a file can automatically upgrade that user from a free viewer into a paid FigJam editor. These seat licenses bill at $3 to $5 per editor each month on Professional and Organization tiers, or renew annually under a consolidated company plan.
Unreviewed registry note: To review what prompted the transaction, log in to figma.com with your administrative credentials, select your team workspace, and open the Admin Settings Billing tab. There you can view itemized PDF invoices, examine which team members occupy paid FigJam roles, and adjust permissions to Viewer-Restricted to prevent accidental seat upgrades. If an unexpected renewal processed or nobody in your organization authorized the FigJam Online Whiteboard Platform Subscription, submit a billing inquiry ticket through help.figma.com or contact your card issuer to dispute unauthorized charges.
Don’t recognize it? Common scenarios
Unreviewed registry note: Unexpected FigJam charges usually stem from automatic seat upgrades rather than external payment fraud. When collaborators interact with shared whiteboards, workspace settings may instantly transition them into billable editor roles.
- Unreviewed registry note: A team member created or edited a FigJam whiteboard, upgrading their account from Viewer-Restricted to Paid Editor.
- Unreviewed registry note: An ongoing monthly or annual FigJam team subscription auto-billed.
- Unreviewed registry note: Quarterly true-up charges for newly added FigJam editors were processed.
Frequently Asked Questions
Why did my Figma bill increase after using FigJam?
Unreviewed registry note: Figma treats FigJam editor seats as separate billable add-ons ($3-$5/month). If a viewer edits a board, they may be upgraded to a paid editor.
Can I use FigJam for free?
Unreviewed registry note: Yes, the Free Starter tier includes up to 3 FigJam files with unlimited team members.
Independent reference — not affiliated with Figma, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- FigJam Pricing and Plans https://www.figma.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
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