The short answer
A FASTMAIL* PTY charge is an ad-free email hosting, custom domain email, and calendar subscription from Fastmail Pty Ltd.
Why it shows up like this
Fastmail provides independent, privacy-focused email, calendar, and contact hosting. Statements read FASTMAIL* PTY, FASTMAIL PTY LTD, or FASTMAIL.COM.
Plans include Individual Basic ($3/mo billed $36/yr), Standard ($5/mo billed $60/yr with custom domains), and Professional ($9/mo billed $108/yr).
Don’t recognize it? You might still
- An annual custom domain email hosting subscription renewed on your credit card.
- A 30-day free trial converted to a paid yearly plan.
- A business or family member hosts email mailboxes through Fastmail.
What to do, in order
- Sign in to Fastmail Open app.fastmail.com and log in with your email address and password.
- Check Billing & Plans Go to Settings > Billing & Plan to view active mailboxes, invoices, and renewal terms.
- Cancel Subscription or Close Account Select Cancel Account under Settings to stop recurring credit card transactions.
Quick questions
Can I get a refund if I forgot to cancel my Fastmail trial or renewal?
Fastmail provides refunds for annual renewals if contacted at [email protected] within 30 days of the charge.
How can I export my emails before canceling Fastmail?
Fastmail allows one-click export of all email folders in standard MBOX or EML format under Settings > Import & Export.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Fastmail Pty Ltd. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Fastmail Billing Help & Plan Management https://www.fastmail.help
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges