The short answer
An event or admission pass processed by Etix, an independent digital ticketing provider for state fairs, historic theatres, racing venues, and performing arts centers.
Decoding ETIX *EVENT PASS
A transaction labeled ETIX *EVENT PASS on your bank statement indicates an admission ticket purchase processed through Etix, Inc. Headquartered in North Carolina, Etix is a major independent ticketing platform providing software and payment gateways for regional entertainment venues. While mega-arenas often partner with platforms like Ticketmaster, hundreds of municipal amphitheaters and agricultural state fairs rely on Etix to handle their box office operations.
This charge appears whenever you or an authorized user on your account buys passes for a local concert or motorsports race. Cardholders often fail to recognize the entry because bank statements list Etix rather than the recognizable name of the local civic center or fairgrounds. The billed balance covers the face value of the tickets and venue processing fees, as well as any optional add-ons like parking passes or carnival ride wristbands.
To identify the specific booking, search your email accounts for confirmation messages from Etix or keywords related to local event venues you visited around the transaction date. If you need to request an exchange or check event status, visit support.etix.com with your confirmation number. Note that refund rules are dictated directly by the hosting venue rather than Etix customer care. If no one in your household purchased event tickets and you cannot locate any email receipt, contact your financial institution to report the unauthorized charge.
- Search Email for Etix Search your inbox for 'Etix confirmation' to view your order receipt and printable passes.
- Verify State Fair or Festival Outdoor festivals and agricultural fairs frequently partner with Etix for admission and ride wristbands.
Refund Policies
Refund rules are established by each individual venue or fair board. Etix customer support can facilitate exchanges or refunds only when authorized in writing by the venue presenter.
In cases of weather cancellations, refunds are usually processed automatically within 10 to 14 business days.
Why did Etix, Inc. charge my card or bank account?
Charges from Etix, Inc. under statement descriptor "ETIX *EVENT PASS" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Etix, Inc.?
Log in to your Etix, Inc. account portal at https://support.etix.com to cancel your subscription or request an order adjustment.
Part of a family
ETIX *EVENT PASS is one of the Chase statement codes lines — see the whole family decoded.
Independent reference — not affiliated with Etix, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Etix Terms of Purchase https://www.etix.com/ticket/online/termsOfPurchase.jsp
- FTC Consumer Guidance on Live Event Ticketing https://www.ftc.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges