The short answer
DRUNK ELEPHANT *SKIN represents an authentic transaction from Drunk Elephant LLC (Shiseido), producing biocompatible skincare formulated without the 'Suspicious 6' essential oils or silicones.
Recognizing Drunk Elephant Charges
Seeing DRUNK ELEPHANT *SKIN on your bank or credit card statement indicates a transaction processed by Drunk Elephant LLC, a prestige skincare subsidiary of Shiseido. The brand specializes in clean formulations, most recognized for Drunk Elephant Biocompatible Skincare & Polypeptide Creams such as Protini Polypeptide Cream and C-Firma day serums. When this descriptor surfaces on your billing records, it confirms an e-commerce order placed directly on drunkelephant.com.
This charge usually stems from either a one-time product order or an automated replenishment renewal. Many beauty shoppers set up scheduled deliveries for daily facial serums or moisturizers to secure automatic shipping discounts. If you do not recognize the transaction amount right away, check whether an authorized family member bought beauty supplies, or whether an ongoing replenishment order just triggered. Premium skincare brands like Tatcha or Summer Fridays use similar direct billing systems when fulfilling orders online.
To verify the charge, check your email inbox for order confirmations sent from Drunk Elephant, or log into your account dashboard at drunkelephant.com to inspect your order history. If an active auto-delivery schedule caused the charge, you can cancel future shipments directly in your account settings. If the transaction was never authorized and you suspect fraudulent card use, contact Drunk Elephant customer support at 1-800-474-1234 and alert your credit card provider to secure your account.
- Online purchase of Protini Polypeptide Cream, D-Bronzi Drops, or Babyfacial peel
- Automated auto-replenishment subscription for C-Firma Vitamin C Serum or Beste No. 9 Cleanser
- Prestige skincare travel kit or holiday gift set order
- Authorized skincare purchase made by a family member
- Check whether anyone in your household ordered serums or moisturizers from drunkelephant.com.
- Log into your customer profile at drunkelephant.com to inspect order receipts and tracking.
- Check your email inbox for order confirmations sent from [email protected].
What is Drunk Elephant's return policy?
Drunk Elephant accepts returns on gently used or new products within 30 days of delivery for a full refund.
How do I cancel an auto-delivery order?
Log into your account at drunkelephant.com, go to Auto-Delivery under My Account, and select Cancel Subscription before renewal.
Independent reference — not affiliated with Drunk Elephant LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Drunk Elephant Official Website https://www.drunkelephant.com/
- Drunk Elephant Customer Care & Returns https://www.drunkelephant.com/pages/contact-us
Reviewed Sep 11, 2026 · high · About UnknownCharges