The short answer
DRIFT.COM *SUBSCRIPTION is a legitimate business software charge from Drift.com, Inc. (a Salesloft company) for conversational AI marketing chatbots and live chat website software.
Identifying Drift.com Charges
A billing entry marked DRIFT.COM *SUBSCRIPTION originates from Drift.com, Inc. (Salesloft), an enterprise software provider known for the Drift Conversational Marketing Platform. The platform provides automated chat widgets and real-time meeting booking tools to help revenue teams engage website visitors. Bank transactions usually list under aliases such as DRIFT.COM, DRIFT *CHAT, or DRIFT BOSTON MA on corporate accounts and business credit lines.
Similar to competing communication platforms like Intercom or HubSpot, Drift sells software primarily under annual or multi-year commercial SaaS agreements. When this charge hits your company payment method, it typically corresponds to an agreed subscription renewal or seat license adjustments for new sales representatives. Commercial plans often incorporate usage thresholds based on monthly website traffic volume, meaning unexpected charge amounts can stem from automated traffic overage fees.
If you manage organizational spending and notice an unrecognized Drift charge, confer with your marketing director or revenue operations team to confirm whether the software is embedded on your corporate domains. Authorized administrators can inspect billing receipts and contract details by signing in to app.drift.com and opening the organization billing settings. Because standard enterprise contracts are non-refundable during committed contract terms, plan changes or non-renewal notices must be submitted to Drift account managers well in advance of the renewal deadline. If this charge appeared on a personal consumer credit card with no corporate connection, report the unauthorized charge to your financial institution right away.
- Enterprise annual software contract renewal for Drift Conversational Marketing
- Add-on seat charges for sales development representatives using Drift Chat
- Conversational AI bot interaction tier overages
- Automated billing for self-service legacy Drift workspace accounts
- Verify with your marketing director or revenue operations team if Drift is deployed on your company website.
- Log into app.drift.com and check Settings > Billing to review active plans and invoices.
- Examine whether an annual contract auto-renewed per agreed commercial terms.
Does Drift issue refunds on annual SaaS contracts?
Drift's standard customer master agreements state that fees are non-refundable and contracts are non-cancelable during the agreed fixed subscription term.
How can I obtain an invoice copy from Drift?
Account administrators can download all historical invoices from app.drift.com/settings/billing or contact [email protected].
Independent reference — not affiliated with Drift.com, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Drift Terms of Service https://www.drift.com/terms-of-service/
- Drift Customer Support Center https://drift.help/
Reviewed Sep 11, 2026 · high · About UnknownCharges