The short answer
DRI* is Digital River, an e-commerce company that has historically handled checkout and billing for software brands — antivirus renewals, PC utilities, and hardware-maker web stores commonly appeared under this prefix.
Why it shows up like this
A transaction listing DRI*SOFTWARE STORE on your card statement points to a software seller billed via Digital River, an established global e-commerce merchant of record. Digital River, Inc. traditionally managed payment processing and tax compliance for software developers and electronics manufacturers. Rather than seeing the actual brand name of the downloadable program you bought, the statement displays Digital River's payment prefix DRI* followed by the merchant store name.
Like merchant-of-record peers such as Paddle or FastSpring, Digital River frequently processed recurring annual renewals for digital products like McAfee antivirus suites or PC cleanup utilities. When consumers buy computer software, subscriptions frequently activate auto-renewal by default. Because these billing cycles recur exactly 12 months after the initial download, cardholders often forget the original transaction. Because Digital River restructured and wound down substantial portions of its payment operations in recent years, newly appearing charges under this descriptor warrant close inspection.
To identify which application generated this charge, search your email accounts for digital receipts sent from digitalriver.com or findmyorder.com around the transaction date. If you find the corresponding order confirmation, log in to the software publisher's portal to disable recurring auto-billing. If you cannot reach the underlying software developer or never authorized a software purchase through Digital River, contact your card-issuing bank immediately to report the charge as unauthorized and dispute the transaction.
Don’t recognize it? You might still
Unrecognized DRI* transactions typically stem from forgotten annual software subscriptions that silently renew every twelve months.
- Annual renewals bill 12 months after a purchase you barely remember.
- The brand you bought (an antivirus, a driver utility) never appears — only DRI*.
- Old subscriptions can keep renewing until actively cancelled.
What to do, in order
Use these practical troubleshooting steps to locate your software order receipt, identify the vendor, and stop future billings.
- Think in years, not days Match the amount against software you bought in a previous year — renewals repeat almost to the day.
- Search email for an order confirmation Digital River sent order and renewal notices from digitalriver.com addresses.
- Cancel at the source and consider a dispute Given Digital River's wind-down, if you can't reach the seller behind an unwanted renewal, dispute it with your card issuer.
Quick questions
Review these answers to understand why Digital River handles billing for external software brands and how to dispute erroneous charges.
Which brands billed through Digital River?
Over the years: many antivirus and PC utility vendors, plus hardware makers' online stores. The exact roster changed constantly — the order-confirmation email is the reliable record.
Why did Digital River, Inc. charge my card or bank account?
Charges from Digital River, Inc. under statement descriptor "DRI*SOFTWARE STORE" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
Part of a family
DRI*SOFTWARE STORE is one of the DRI* charges lines — see the whole family decoded.
Independent reference — not affiliated with Digital River, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Digital River — consumer order lookup (docs) https://docs.digitalriver.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 3, 2026 · high · About UnknownCharges