The short answer
The registry records Nonprofit Donation via Software Gateway as a possible interpretation of DONORBOX GIVING. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Tracing a Donorbox charge on your statement
Unreviewed registry note: Donorbox is a payment processing gateway, not a charity itself. When you see this descriptor, it means you contributed to an organization that uses their software to manage online donations. The specific name of the charity or nonprofit is often appended to the end of the Donorbox identifier on your bank statement, though it may be truncated due to character limits.
- Check the full descriptor Unreviewed registry note: Look closely at your detailed bank statement to find the specific nonprofit name listed immediately after the Donorbox identifier.
- Search your email receipts Unreviewed registry note: Search your inbox for emails from Donorbox to verify the destination and amount of your donation.
Is Donorbox a legitimate company?
A registry match cannot establish that you authorized a transaction or that it is safe. Compare the original account records. If you did not authorize a payment, contact your issuer promptly through its official channel.
Resolving Donorbox billing issues
Unreviewed registry note: It is also important to note that donors have the option to 'cover processing fees' during checkout. If the charge is slightly higher than your intended donation amount, you likely selected this option to ensure the charity received your full pledge. Review your digital receipt to confirm the exact breakdown of the transaction.
- Review processing fee settings Unreviewed registry note: Log into your Donorbox donor account to verify if you have the 'cover fees' option enabled for recurring donations.
Are donations through Donorbox tax-deductible?
Unreviewed registry note: Yes, provided the receiving organization is a registered 501(c)(3) nonprofit. The platform will automatically generate compliant tax receipts.
Independent reference — not affiliated with Rebel Idealist LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Donorbox Donor Guide https://donorbox.zendesk.com
- Donorbox Security and Compliance https://donorbox.org
Evidence review pending · pending · About UnknownCharges