The short answer
A charge for DART* GOPASS MOBILE represents a DART rail/bus fare, Trinity Railway Express (TRE) commuter ticket, or GoPass wallet reload from Dallas Area Rapid Transit.
Why it shows up like this
GoPass is the mobile ticketing and trip planning app for Dallas Area Rapid Transit (DART), Trinity Metro (Fort Worth), and the Denton County Transportation Authority (DCTA).
Statement lines appear as DART* GOPASS MOBILE, DART GOPASS TICKET, or GOPASS*DALLAS TRANSIT.
Common reasons for this charge
- You purchased a DART AM/PM pass, Day Pass ($6.00), or Regional transit ticket in the GoPass app.
- You tapped your contactless credit card or phone at a DART DART rail reader or bus farebox.
- An automatic reload ($10-$25) occurred on your GoPass digital transit wallet balance.
How to locate the invoice and cancel
- Open the GoPass App Log in to the GoPass mobile app and tap Menu > Ticket History or Wallet.
- Review ticket purchase breakdown Inspect ticket type, activation timestamp, agency (DART/Trinity Metro), and fare amount.
- Contact DART Customer Support Call DART Customer Service at 214-979-1111 or email [email protected].
Frequently Asked Questions
How does DART contactless tap-to-pay fare capping work?
When you tap the same contactless credit/debit card on DART throughout the day, fares automatically cap at the cost of a local Day Pass ($6.00).
How do I disable GoPass wallet auto-reload?
Open the GoPass app, go to Wallet > Auto-Reload Settings, and switch the feature off.
Dispute Rights & Fraud Prevention
If you were not in the Dallas-Fort Worth metroplex, verify whether a family member commuted using a linked card.
If an app glitch caused a duplicate ticket charge, contact DART support to request a credit.
How do I request a refund for an unactivated GoPass ticket?
Email [email protected] with your account phone number and order ID for review.
What should I do if unauthorized transit charges occur?
Contact your bank to dispute fraudulent transactions under federal credit card rules.
Independent reference — not affiliated with Dallas Area Rapid Transit. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- DART Official Fares and Passes https://www.dart.org
- GoPass Mobile App Information https://www.dart.org/help-center?ref=unknowncharges
Reviewed Aug 15, 2026 · high · About UnknownCharges