The short answer
CUSTOMER.IO *AUTOMATION represents an authentic automated software subscription fee from Peaberry Software Inc. (Customer.io) for automated customer behavioral messaging and email workflows.
Understanding Customer.io Billing Charges
The charge descriptor CUSTOMER.IO *AUTOMATION appears on corporate credit card or bank statements for software services provided by Peaberry Software Inc. / Customer.io. Based in Portland, Oregon, the company operates the Customer.io Automated Messaging Platform, which enables technology companies to send behavior-driven product emails and SMS notifications. Depending on the payment processor, this recurring B2B charge might also display as CUSTOMER.IO or PEABERRY SOFTWARE INC.
Billing typically occurs on a recurring monthly or annual basis, starting around $100 per month and climbing past $1,000 depending on your active user contact database. When a startup or digital product adds new subscriber records, Customer.io automatically adjusts the billing tier upward to accommodate higher profile counts. Similar to developer messaging tools like Braze or Resend Email, and marketing platforms such as ActiveCampaign or Iterable, charges can also reflect dedicated email IP fees or SMS usage credits.
If you notice this charge on a business card, verify whether a product manager or software engineer on your team opened an account for application messaging. Account administrators can log in to fly.customer.io, navigate to Account Settings, and open Plan & Billing to download itemized invoices or cancel the workspace subscription. If this transaction posted to a personal debit or credit card and nobody on your team authorized it, contact your card issuer immediately to report unauthorized commercial card charges.
- Monthly or annual software subscription renewal for Customer.io workspace
- Automatic profile tier upgrade from growing user database counts
- Dedicated email IP address monthly hosting fee
- SMS messaging consumption credits routed through integrated carriers
- Check with your product management or engineering team to confirm Customer.io integration.
- Sign in to fly.customer.io and open Account Settings > Plan & Billing.
- Review the active profile count and download corresponding PDF tax invoices.
Can I receive a refund if I delete inactive user profiles?
Customer.io charges are based on the peak or contracted profile tier during the billing cycle. Deleting profiles reduces billing starting with the subsequent billing period.
How can I contact Customer.io billing support?
Email [email protected] or submit a ticket through customer.io/docs.
Independent reference — not affiliated with Peaberry Software Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Customer.io Terms of Service https://customer.io/legal/terms/
- Customer.io Billing Guide https://customer.io/docs/journeys/billing-and-payments/
Reviewed Sep 11, 2026 · high · About UnknownCharges