The short answer
The registry records Customer.io Automated Messaging Platform as a possible interpretation of CUSTOMER.IO *AUTOMATION. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of CUSTOMER.IO *AUTOMATION mean?
- CUSTOMER.IO * AUTOMATION
- Before the asterisk, "CUSTOMER.IO" usually names the platform or parent company. After it, "AUTOMATION" usually names the product, store or order. How descriptors work →
- CUSTOMER.IO
- A web address in the line. Compare it with the company site on your receipt or account email before relying on it.
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Understanding Customer.io Billing Charges
Unreviewed registry note: The charge descriptor CUSTOMER.IO *AUTOMATION appears on corporate credit card or bank statements for software services provided by Peaberry Software Inc. / Customer.io. Based in Portland, Oregon, the company operates the Customer.io Automated Messaging Platform, which enables technology companies to send behavior-driven product emails and SMS notifications. Depending on the payment processor, this recurring B2B charge might also display as CUSTOMER.IO or PEABERRY SOFTWARE INC.
Unreviewed registry note: Billing typically occurs on a recurring monthly or annual basis, starting around $100 per month and climbing past $1,000 depending on your active user contact database. When a startup or digital product adds new subscriber records, Customer.io automatically adjusts the billing tier upward to accommodate higher profile counts. Similar to developer messaging tools like Braze or Resend Email, and marketing platforms such as ActiveCampaign or Iterable, charges can also reflect dedicated email IP fees or SMS usage credits.
- Unreviewed registry note: Monthly or annual software subscription renewal for Customer.io workspace
- Unreviewed registry note: Automatic profile tier upgrade from growing user database counts
- Unreviewed registry note: Dedicated email IP address monthly hosting fee
- Unreviewed registry note: SMS messaging consumption credits routed through integrated carriers
- Unreviewed registry note: Check with your product management or engineering team to confirm Customer.io integration.
- Unreviewed registry note: Sign in to fly.customer.io and open Account Settings > Plan & Billing.
- Unreviewed registry note: Review the active profile count and download corresponding PDF tax invoices.
How can I contact Customer.io billing support?
Unreviewed registry note: Email [email protected] or submit a ticket through customer.io/docs.
Independent reference — not affiliated with Peaberry Software Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Customer.io Terms of Service https://customer.io/legal/terms/
- Customer.io Billing Guide https://customer.io/docs/journeys/billing-and-payments/
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