The short answer
Cleverbridge says that if you see Cleverbridge on your bank, credit card or PayPal statement, the charge is usually connected to a software or digital product bought through it, because it processes purchases and subscription renewals for software and digital-product companies. The statement name does not tell you which product or company you bought from. Search your email for a Cleverbridge order confirmation, or use its Purchase Lookup, to find the product, the seller and your Cleverbridge reference number.
Why Cleverbridge appears instead of the product name
Cleverbridge's help documentation says it processes online purchases and subscription renewals for software and digital-product companies, so you may recognize the product or company but not the Cleverbridge name on your statement. It lists three common explanations: a new purchase, a renewal of an existing subscription, or a purchase made by another person authorized to use your payment method.
One example of a seller that uses it: Malwarebytes says it partners with Cleverbridge to process card orders for its antivirus software and lists descriptors such as CBI*MALWAREBYTES and www.cleverbridge.net among the charges you may see. That is one company's example; a CLEVERBRIDGE line on its own does not show which seller is involved, and the amount on this page is only an illustration.
Sources for this section: Cleverbridge Documentation: Don't recognize a Cleverbridge charge? · Malwarebytes: credit card charges explained. See the claim limits below.
Find the order
Cleverbridge says to search your inbox, including spam or junk, for its order confirmation, which shows the product, the company you bought from and the order details. If you cannot find it, Purchase Lookup emails an overview of all orders placed under the email address you enter. Cleverbridge suggests trying each address you might have used.
If Purchase Lookup does not identify the charge, Cleverbridge asks you to contact its Customer Support with the exact amount and currency, the date, the last four digits of the card or the PayPal invoice ID, any other email addresses you may have used and, for a company card, the company name and email domain. It warns not to send your full card number. For questions about the product itself, Cleverbridge directs customers to the support contact of the company whose product they bought.
Sources for this section: Cleverbridge Documentation: Don't recognize a Cleverbridge charge? · Cleverbridge Documentation: Contacting Customer Support. See the claim limits below.
Stop a renewal or ask for a refund
If the order is a subscription, Cleverbridge says you can cancel future renewals through the link in the order confirmation email or through its subscription cancellation form, which asks for the purchase email address and your Cleverbridge reference number. It states that cancelling stops future renewals but does not automatically refund a charge already processed.
For a payment already taken, Cleverbridge offers a refund request form that asks for your email, reference number and a reason. It says refund availability depends on the purchase, payment method, purchase date and the applicable refund policy, and that customers whose request is not eligible for an automatic refund are asked to contact its customer service team. No single refund period applies to every seller.
Will cancelling refund my last renewal?
No. Cleverbridge says cancelling stops future renewals but does not automatically refund a charge that has already been processed; a refund needs a separate request.
Sources for this section: Cleverbridge Documentation: Don't recognize a Cleverbridge charge? · Cleverbridge Documentation: Cancel subscriptions · Cleverbridge Documentation: Request refunds. See the claim limits below.
If you did not make or allow the purchase
If the order lookup turns up nothing you or an authorized user bought, contact your bank or card provider. The CFPB advises reporting a suspected unauthorized charge immediately, watching for unfamiliar merchant names even when amounts are small, and following the reporting instructions on your statement or error resolution notice. Cleverbridge's merchant documentation notes that refunds are not possible once a chargeback has been started for an order and that the card issuer largely decides the outcome.
Sources for this section: Cleverbridge Documentation: Prevent fraud and manage chargebacks · CFPB: watch accounts closely and report suspicious card charges. See the claim limits below.
Independent reference — not affiliated with Cleverbridge. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
Descriptor identity documented · Checked 2026-11-01
Read five Cleverbridge documentation pages, Malwarebytes' charge page and the CFPB card-reporting page; Cleverbridge's Zendesk help center returned a bot check and was not used. Identity is documented by Cleverbridge. Replaced root-only CFPB/FTC sources; removed 'This is a legitimate charge', boilerplate fraudRisk, the invented 14 to 30 day refundWindow and 'thirty-day window', generic cancelSteps (rewritten from Cleverbridge docs), viaPhone, unsourced CCleaner and Parallels examples, the inaccurate 60-day federal billing claim and the fake-support-number FAQ. Replaced junk related slugs.
- Cleverbridge says its name on a bank, card or PayPal statement usually means a software or digital product bought through it, as it processes purchases and renewals for other companies.
The seller and product require the order record; Malwarebytes is one documented example, not the default.
Sources: Cleverbridge Documentation: Don't recognize a Cleverbridge charge? (checked 2026-11-01) · Malwarebytes: credit card charges explained (checked 2026-11-01) - Order confirmation email and Purchase Lookup identify the order; support needs amount, date, last four digits and email details; product questions go to the seller.
Lookup depends on the email address used at purchase.
Sources: Cleverbridge Documentation: Don't recognize a Cleverbridge charge? (checked 2026-11-01) · Cleverbridge Documentation: Contacting Customer Support (checked 2026-11-01) - Cancel via the confirmation-email link or the cancellation form with email and reference number; cancelling does not refund.
Exact page labels may vary by seller.
Sources: Cleverbridge Documentation: Don't recognize a Cleverbridge charge? (checked 2026-11-01) · Cleverbridge Documentation: Cancel subscriptions (checked 2026-11-01) - Refund form exists; availability depends on purchase, payment method, date and the seller's refund policy.
No refund window or outcome is stated.
Sources: Cleverbridge Documentation: Don't recognize a Cleverbridge charge? (checked 2026-11-01) · Cleverbridge Documentation: Request refunds (checked 2026-11-01) - CFPB advises prompt bank contact about suspected unauthorized charges; Cleverbridge notes refunds stop once a chargeback starts and issuers decide outcomes.
No dispute deadline or outcome is inferred for the reader.
Sources: Cleverbridge Documentation: Prevent fraud and manage chargebacks (checked 2026-11-01) · CFPB: watch accounts closely and report suspicious card charges (checked 2026-11-01)
- Cleverbridge Documentation: Don't recognize a Cleverbridge charge? https://docs.cleverbridge.com/docs/help-center/unknown-charge/
Says Cleverbridge on a bank, card or PayPal statement usually relates to a software or digital product bought through it; lists likely causes, the confirmation email, Purchase Lookup, the cancellation and refund forms and what to send support. Does not name sellers. · Checked 2026-11-01
- Cleverbridge Documentation: Cancel subscriptions https://docs.cleverbridge.com/docs/help-center/self-service/cancel/
Customers cancel from the link in the order confirmation email or after retrieving it via Purchase Lookup; cancelling stops renewals but does not refund. No refund period. · Checked 2026-11-01
- Cleverbridge Documentation: Request refunds https://docs.cleverbridge.com/docs/help-center/self-service/refunds/
Refund form takes email, reference number and reason; eligibility depends on the seller's refund policy, and ineligible requesters are asked to contact customer service. Written for Cleverbridge's clients; no universal window. · Checked 2026-11-01
- Cleverbridge Documentation: Contacting Customer Support https://docs.cleverbridge.com/docs/help-center/contact/
Order-process questions go to Cleverbridge Customer Support via a request form; product questions go to the product company's support. No phone number. · Checked 2026-11-01
- Cleverbridge Documentation: Prevent fraud and manage chargebacks https://docs.cleverbridge.com/docs/cleveressentials/revenue-assurance/minimize-chargebacks/
Merchant-facing page: refunds are not possible once a chargeback is initiated and the card issuer largely decides chargeback outcomes. Not consumer legal guidance. · Checked 2026-11-01
- Malwarebytes: credit card charges explained https://www.malwarebytes.com/is-malwarebytes-legit
Malwarebytes says it partners with Cleverbridge for card orders and lists CBI*MALWAREBYTES and www.cleverbridge.net among its descriptors. Covers Malwarebytes orders only. · Checked 2026-11-01
- CFPB: watch accounts closely and report suspicious card charges https://www.consumerfinance.gov/consumer-tools/bank-accounts/watch-accounts-closely-when-card-data-is-hacked/
Contact the bank or card provider immediately about a suspected unauthorized charge and use the statement's reporting instructions; says nothing about Cleverbridge. · Checked 2026-11-01
Descriptor identity documented · high · About UnknownCharges