The short answer
A CLEANMYMAC* SUB charge is an annual macOS maintenance, disk cleanup, and malware removal software subscription from MacPaw Inc.
Why it shows up like this
MacPaw Inc. creates CleanMyMac X and CleanMyMac applications for Apple computers. Statements read CLEANMYMAC* SUB, MACPAW INC, or CLEANMYMAC X.
Subscriptions renew annually ($39.95/year for 1 Mac; $59.95/year for 2 Macs) to provide continuous system cleaning and malware definition updates.
Don’t recognize it? You might still
- An annual CleanMyMac subscription bought on MacPaw's website auto-renewed.
- A trial or promotional initial year expired and billed at the standard annual rate.
- A family member installed CleanMyMac on a home MacBook or iMac.
What to do, in order
- Sign in to MacPaw Account Open my.macpaw.com and log in with your email.
- Inspect CleanMyMac Plan Click on CleanMyMac to view your active license key, connected devices, and renewal dates.
- Cancel Subscription Click Manage Subscription > Cancel Subscription to prevent future automatic renewals.
Quick questions
What is MacPaw's refund policy on CleanMyMac renewals?
MacPaw provides a 30-day money-back guarantee for subscriptions and annual renewals upon contacting [email protected].
Will CleanMyMac continue to clean my computer after canceling?
The app will operate in basic unactivated mode, but automatic malware scans and deep junk cleanup will be locked.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with MacPaw Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- MacPaw Manage Your Subscription Help https://support.macpaw.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges