The short answer
A monthly cinema subscription payment or ticket booking with Cineworld Group, parent company of Regal Cinemas and Picturehouse.
Decoding CINEWORLD *PASS
Cineworld Group operates international multiplex chains and cinema subscription programs across Europe and formerly oversaw Regal Entertainment Group in North America. Descriptors appear as CINEWORLD *PASS, CINEWORLD CINEMAS, or CINEWORLD UK.
Monthly passes provide access to participating cinema screenings with discounts on cinema food and beverage concessions. Membership tiers include standard red cards and Black tier status unlocked after a full year of continuous membership, which grants 25% off snacks and free 3D screening upgrades.
Charges bill automatically each month to your designated credit card or debit card. If an international transaction fee appears alongside this charge, your card issuer may have flagged the UK-based payment processing gateway. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Review Cineworld Profile Sign into your Cineworld account to verify pass renewal dates, payment methods, and active bookings.
- Check International Travel Confirm whether you purchased cinema tickets or an Unlimited card during recent travel abroad.
- Check Digital Card in App Verify if your smartphone wallet holds an active Cineworld digital membership card.
Cancellation Terms and Dispute Rules
Cineworld Unlimited cards typically carry an initial minimum contractual commitment period (usually 3 months or 12 months depending on the plan selected), after which monthly recurring billing can be terminated with 30 days written notice.
Single screening tickets are governed by local theatre box office refund rules and cannot be refunded after the scheduled screening start time.
Disputing a valid subscription charge through your bank will trigger immediate termination of your Unlimited membership card and barcode deactivation across all cinema turnstiles.
Why did Cineworld Group charge my card or bank account?
Charges from Cineworld Group under statement descriptor "CINEWORLD *PASS" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Cineworld Group?
Log in to your Cineworld Group account portal at https://www.cineworld.co.uk/help to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Cineworld Group. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Cineworld Unlimited Terms and Conditions https://www.cineworld.co.uk/terms/unlimited
- Consumer Financial Protection Bureau Recurring Billing Oversight https://www.consumerfinance.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges