The short answer
BOLL & BRANCH *LINENS represents a legitimate online or in-store purchase from Boll & Branch LLC, an American luxury brand producing 100% Fair Trade certified organic cotton sheets and mattresses.
Why Boll & Branch Appears on Your Statement
Seeing BOLL & BRANCH *LINENS on your statement represents a retail purchase from Boll & Branch LLC. This merchant descriptor identifies an order for Boll & Branch Fair Trade Certified Organic Cotton Bedding, luxury sheet sets, duvet covers, bath towels, or mattresses. Unlike monthly subscription services, this is a one-time transaction resulting from a direct purchase. Typical orders range between $150.00 and $480.00, matching the cost of the brand's premium organic cotton textiles and bundles.
This line item appears after an order is placed on bollandbranch.com or inside one of the brand's brick-and-mortar retail stores. Most statement confusion happens because the charge posts around the date items ship rather than the exact moment an online order is submitted. A partner or family member sharing the payment card may have purchased new bed linens during a seasonal promotion. Gift purchases sent directly to friends or relatives also bill under this descriptor.
Start by checking your email account for an order confirmation from [email protected]. If you have an online profile, log in at bollandbranch.com and review the Orders section to view itemized receipts and tracking numbers. Boll & Branch offers a 30-night risk-free trial on bedding, allowing you to return washed or unwashed items within 30 days for a full refund. To initiate a return, request a prepaid shipping label through your online account or contact customer care directly at 1-800-678-3234.
- Direct online purchase of Signature Hemmed organic cotton sheet sets
- Plush bath sheets, organic towels, or waffle bed blankets purchase
- Down or down-alternative bed pillow and duvet insert orders
- In-person purchase at a Boll & Branch retail showroom
- Check whether you or a household member recently purchased luxury organic sheets or blankets.
- Log into your account at bollandbranch.com to inspect recent order invoices and shipment tracking.
- Check your email inbox for order confirmations sent from [email protected].
What is Boll & Branch's return window?
Boll & Branch provides a 30-night risk-free trial. If you are not satisfied, you can return washed or unwashed bedding within 30 days for a full refund.
How can I contact Boll & Branch customer service?
Call 1-800-678-3234 or email [email protected] for order inquiries, returns, or warranty questions.
Independent reference — not affiliated with Boll & Branch LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Boll & Branch Official Website https://www.bollandbranch.com/
- Boll & Branch Customer Care and Policies https://www.bollandbranch.com/pages/contact-us
Reviewed Sep 11, 2026 · high · About UnknownCharges