The short answer
BANDAI NAMCO *GAMES is an authentic purchase from Bandai Namco Entertainment America Inc., publishers of Elden Ring, TEKKEN, Dragon Ball, and Armored Core video games and official collectibles.
Why Bandai Namco Charged Your Card
A charge for BANDAI NAMCO *GAMES on your payment card comes from Bandai Namco Entertainment America Inc., the publisher behind popular gaming franchises such as Elden Ring, TEKKEN, and Armored Core. This billing descriptor covers purchases of Bandai Namco Entertainment Digital Games & Official Collectibles through the official online storefront at store.bandainamcoent.com. Typical transactions range from $19.99 for downloadable content and digital game keys up to $149.99 or more for limited collector box sets or scale figures. On your bank statement, the entry often includes the customer service phone number 1-888-294-8844 or references their Irvine, California office.
Unrecognized charges under this descriptor usually happen when a household member pre-orders an upcoming video game or buys digital expansions on a shared card. Pre-orders are a frequent source of confusion because the store may validate your card with a temporary authorization at checkout, but the final charge only settles when the physical edition ships or when the digital release date arrives months later. In other instances, family members purchasing merchandise or digital gaming codes may have saved your payment information during a previous checkout.
Start by logging into your account at store.bandainamcoent.com to review your active orders and past invoices. Search your email for purchase confirmations sent by [email protected], or check with anyone in your home who plays PC or console games. Unopened physical items can be returned within 30 days of delivery, though digital keys cannot be refunded once revealed. If you verify that no one in your home authorized the purchase, submit a ticket through support.bandainamcoent.com or call 1-888-294-8844. You should also report unauthorized transactions to your bank to dispute the charge and block further purchases.
- Direct online web purchase of a digital PC game key or expansion pass
- Pre-order for an upcoming game collector's edition or statue bundle
- Official gaming apparel, merchandise, or sound track vinyl purchases
- Authorized gaming purchase made by a console or PC gamer in your home
- Check whether anyone in your household purchased games like Elden Ring, Tekken, or Dragon Ball.
- Log into your account at store.bandainamcoent.com to inspect your order receipts and delivery tracking.
- Check your email inbox for order confirmations sent from [email protected].
What is Bandai Namco Store's return policy?
Unopened physical merchandise can be returned within 30 days of delivery. Digital game keys are non-refundable once the digital code has been revealed or redeemed.
How do I contact Bandai Namco customer support?
Submit a support request through support.bandainamcoent.com with your order invoice number.
Independent reference — not affiliated with Bandai Namco Entertainment America Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Bandai Namco Entertainment Official Portal https://www.bandainamcoent.com/
- Bandai Namco Support and Return Policies https://support.bandainamcoent.com/
Reviewed Sep 11, 2026 · high · About UnknownCharges