The short answer
The registry records ArenaNet Guild Wars 2 Expansions & In-Game Gem Store as a possible interpretation of ARENANET *GUILD WARS. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of ARENANET *GUILD WARS mean?
- ARENANET * GUILD WARS
- Before the asterisk, "ARENANET" usually names the platform or parent company. After it, "GUILD WARS" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why ArenaNet Appears on Your Credit Card
Unreviewed registry note: A charge showing as ARENANET *GUILD WARS on your bank statement or credit card represents a digital gaming transaction from ArenaNet LLC (NCSoft). ArenaNet Guild Wars 2 Expansions & In-Game Gem Store charges cover official PC game content for the fantasy MMORPG Guild Wars 2. Unlike traditional online multiplayer games, Guild Wars 2 does not charge a mandatory monthly subscription fee. Instead, players purchase one-off digital expansion editions or buy bundles of in-game Gems used for character upgrades, account convenience features, and cosmetics. Charges typically range from $10.00 to $99.99 depending on the items or Gem currency package selected.
Unreviewed registry note: Transactions frequently appear after someone in your household buys an expansion campaign, such as Secrets of the Obscure or Janthir Wilds, directly through the official website at guildwars2.com or via the in-game store client. In-game Gem packs are another common trigger, sold in standard increments like 800 Gems for $10.00 or 1,600 Gems for $20.00. Because Guild Wars 2 accounts can save credit card details for fast checkout, a family member or child playing on a shared computer may have completed a purchase without realizing it immediately bills your card. Review your email inbox for an order confirmation receipt sent from [email protected].
- Unreviewed registry note: Purchase of in-game Gems currency packs (800 Gems for $10, 1,600 Gems for $20, etc.)
- Unreviewed registry note: Purchase of an official Guild Wars 2 expansion pack edition (Standard, Deluxe, or Ultimate)
- Unreviewed registry note: Living World story episode pack or character slot expansion purchase
- Unreviewed registry note: Authorized MMO purchase made by a gamer in your household
- Unreviewed registry note: Check whether anyone in your household plays Guild Wars 2 on PC.
- Unreviewed registry note: Log into your ArenaNet account at account.arena.net to review order history and serial codes.
- Unreviewed registry note: Check your email inbox for order confirmations sent from [email protected].
How do I reach ArenaNet customer support?
Unreviewed registry note: Submit a support ticket through help.guildwars2.com with your account name and order confirmation number.
Independent reference — not affiliated with ArenaNet LLC (NCSoft). Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- Guild Wars 2 Official Website https://www.guildwars2.com/
- ArenaNet Customer Support & Refund Guidelines https://help.guildwars2.com/
Evidence review pending · pending · About UnknownCharges