The short answer
ARENANET *GUILD WARS represents an authentic digital expansion or in-game Gem purchase from ArenaNet LLC (NCSoft) for fantasy MMORPG Guild Wars 2.
Why ArenaNet Appears on Your Credit Card
A charge showing as ARENANET *GUILD WARS on your bank statement or credit card represents a digital gaming transaction from ArenaNet LLC (NCSoft). ArenaNet Guild Wars 2 Expansions & In-Game Gem Store charges cover official PC game content for the fantasy MMORPG Guild Wars 2. Unlike traditional online multiplayer games, Guild Wars 2 does not charge a mandatory monthly subscription fee. Instead, players purchase one-off digital expansion editions or buy bundles of in-game Gems used for character upgrades, account convenience features, and cosmetics. Charges typically range from $10.00 to $99.99 depending on the items or Gem currency package selected.
Transactions frequently appear after someone in your household buys an expansion campaign, such as Secrets of the Obscure or Janthir Wilds, directly through the official website at guildwars2.com or via the in-game store client. In-game Gem packs are another common trigger, sold in standard increments like 800 Gems for $10.00 or 1,600 Gems for $20.00. Because Guild Wars 2 accounts can save credit card details for fast checkout, a family member or child playing on a shared computer may have completed a purchase without realizing it immediately bills your card. Review your email inbox for an order confirmation receipt sent from [email protected].
If you do not recognize the transaction, log in to your account management page at account.arena.net to check the recent order history and serial codes associated with your profile. ArenaNet maintains a 30-day refund window for digital expansion packs and unspent in-game Gem currency purchased through their official store. To request a refund or dispute an unintended order, submit a ticket through help.guildwars2.com or call customer support at 1-888-294-8844. If nobody in your home plays the game and you suspect your card was compromised, report the fraudulent activity to your card issuer right away.
- Purchase of in-game Gems currency packs (800 Gems for $10, 1,600 Gems for $20, etc.)
- Purchase of an official Guild Wars 2 expansion pack edition (Standard, Deluxe, or Ultimate)
- Living World story episode pack or character slot expansion purchase
- Authorized MMO purchase made by a gamer in your household
- Check whether anyone in your household plays Guild Wars 2 on PC.
- Log into your ArenaNet account at account.arena.net to review order history and serial codes.
- Check your email inbox for order confirmations sent from [email protected].
What is ArenaNet's refund policy?
ArenaNet provides a 30-day refund window for digital game expansions and unspent Gems purchased directly on their official website or in-game Gem store.
How do I reach ArenaNet customer support?
Submit a support ticket through help.guildwars2.com with your account name and order confirmation number.
Independent reference — not affiliated with ArenaNet LLC (NCSoft). Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Guild Wars 2 Official Website https://www.guildwars2.com/
- ArenaNet Customer Support & Refund Guidelines https://help.guildwars2.com/
Reviewed Sep 11, 2026 · high · About UnknownCharges