What is the AVELO AIRLINES *FLIGHT charge?

Decoding AVELO AIRLINES *FLIGHT

An entry reading AVELO AIRLINES *FLIGHT on your billing statement indicates a purchase from Avelo Airlines (TEM Enterprises). This merchant is an ultra-low-cost carrier that operates point-to-point routes out of smaller regional bases like Tweed New Haven (HVN) and Hollywood Burbank (BUR). The charge represents an Avelo Airlines flight ticket or baggage fee, seat assignment, or travel extra. You may also see statement variants such as AVELO AIR, AVELOAIR.COM, or AVELO AIRLINES INC depending on your credit card issuer.

Most travelers see this charge after booking scheduled travel directly on aveloair.com or through an online travel portal. Because Avelo uses an unbundled pricing model, base airfare is often separated from add-ons. If you paid $69.00 or similar amounts after your initial booking, you might have added carry-on bags, checked bags, priority boarding, or paid for assigned seating closer to your departure date. Another household member who arranged weekend travel or booked a family flight with your shared card could also trigger this charge.

Start by locating your six-character reservation code in your email inbox and signing in to aveloair.com/manage-trips. You can review your full payment breakdown and see the passenger names attached to the booking. Under federal Department of Transportation rules (14 CFR Part 259), tickets booked at least seven days before departure can be cancelled within 24 hours of purchase for a full refund back to your original payment method. If you decide to cancel after the 24-hour window, Avelo issues reusable Avelo Travel Funds instead of cash refunds.

1. Manage Travel Online Visit aveloair.com and enter your 6-character confirmation code under Manage Trips.
2. Verify Baggage Options Carry-on luggage and checked baggage fees generate individual charges.
3. Check Regional Airports Confirm if you departed from Tweed New Haven (HVN) or Hollywood Burbank (BUR).

Cancellation and Travel Funds

Avelo does not impose change fees if you modify your itinerary before flight departure. When you cancel a non-refundable reservation outside the initial 24-hour booking window, your funds convert into an Avelo Travel Funds credit. This credit remains valid for one year from the original date of issuance and can be applied toward new bookings on aveloair.com.

If the airline cancels or significantly delays your flight, federal DOT regulations require Avelo to issue a full cash refund to your card rather than travel vouchers. Contact customer support through https://www.aveloair.com/help to request your refund before filing a dispute. Disputing a legitimate airline charge directly with your credit card company can cause the carrier to void your existing reservations and suspend your profile.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Avelo Airlines Customer Service Plan https://www.aveloair.com/customer-service-plan
• DOT Aviation Consumer Protections https://www.transportation.gov/airconsumer