The short answer
A transaction for AURA* IDENTITY THEFT reflects a monthly or annual digital safety subscription covering identity monitoring, fraud alerts, and antivirus from Aura Sub, LLC.
Why it shows up like this
Aura combines credit score tracking, identity theft insurance, VPN, and antivirus in a unified subscription.
Statements commonly display AURA* IDENTITY THEFT, AURA.COM, or AURA SUB LLC with a monthly cost ranging from $12 to $37 depending on individual versus family tiers.
Common reasons for this charge
- An ongoing monthly or annual Aura individual or family protection plan renewed.
- A 14-day free trial concluded and converted into a paid subscription.
- An annual subscription renewed automatically on the account anniversary.
How to locate the invoice and cancel
- Sign in to Aura Visit my.aura.com and log in with your account credentials.
- Access Membership Settings Go to Account Settings > Membership & Billing.
- Cancel Plan Select Manage Plan and choose Cancel Membership, or phone Aura support at 1-833-552-8721.
Frequently Asked Questions
Does Aura offer a money-back guarantee?
Aura offers a 60-day money-back guarantee on all annual plans. Monthly subscriptions can be canceled anytime but do not qualify for prorated refunds.
What happens to my data if I cancel Aura?
Your active scans and password manager sync stop at the end of the billing term. Stored credentials should be exported prior to account closure.
Dispute Rights & Fraud Prevention
If you did not enroll in Aura, verify whether someone in your household activated a plan.
Unauthorized charges can be disputed with your credit card issuer under Regulation Z and the Fair Credit Billing Act.
How do I dispute an unauthorized Aura charge?
Contact your bank or card issuer within 60 days of the statement date. You can request a chargeback while the bank investigates the claim.
How long does a dispute investigation take?
Federal law requires card issuers to complete credit dispute investigations within 90 days or two full billing cycles.
Independent reference — not affiliated with Aura Sub, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Aura Terms of Service & Money-Back Policy https://www.aura.com
- FTC: How Identity Theft Monitoring Works https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges