What is the ZOOM.US charge?

What is the Zoom charge?

Seeing ZOOM.US on your credit card statement indicates a software subscription fee charged by Zoom Video Communications, Inc. for professional video conferencing tools.

This charge typically represents Zoom video meetings plans or add-on features purchased to lift the standard forty-minute meeting duration limit for free accounts. Subscriptions renew automatically on a monthly or annual basis unless the cardholder explicitly turns off auto-renewal through the online account settings or mobile app store.

To verify your billing details or cancel future payments, log into your web portal and check the plan management tab. If you subscribed via a mobile device, manage your subscriptions directly through Apple or Google settings, or contact customer support for assistance.

Auto-Renewals and App Store Billing

Zoom subscriptions automatically renew monthly or annually. Canceling a subscription stops future billing but does not automatically refund a charge that has already processed.

If you purchased the subscription on your phone, the charge is handled by Apple or Google. You must cancel it in your phone's App Store settings, not on the Zoom website.

1. Step 1 Log into your Zoom Web Portal (zoom.us) and check the 'Plans and Billing' tab to view your invoices and active subscriptions.
2. Step 2 If you only ever use free basic meetings, check if your employer or a family member used your card to upgrade their account. If not, contact your bank to report the fraud.

Frequently asked questions

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
• FTC: Fair Credit Billing Act https://consumer.ftc.gov