The short answer
A hotel room stay, Heavenly Spa treatment, or incidental hold at Westin Hotels & Resorts (Marriott International).
Decoding WESTIN *HOTEL FOLIO
When you notice a WESTIN *HOTEL FOLIO entry on your billing statement, it represents a hospitality charge processed by Marriott International, Inc. (Westin). This transaction corresponds to Upscale hotel stay, spa service, or incidental hold, covering overnight accommodations, wellness amenities, resort fees, dining, and parking charges incurred at Westin hotel properties worldwide.
Upon checking in, guests frequently encounter temporary authorization holds placed on their payment cards to cover potential incidental room expenses during their stay. These pre-authorization holds usually clear automatically within three to five business days after checkout once the final folio settles.
To verify itemized room charges, log into your Marriott Bonvoy account online or request a final checkout statement directly from the property front desk. Cardholders who notice unfamiliar room charges or persistent authorization holds should contact hotel management promptly to clarify the billing details before disputing the transaction with their banking institution.
Maintaining detailed travel records helps travelers verify hotel expenses, track loyalty rewards, and manage their personal banking statements efficiently.
- Review Marriott Bonvoy App Log into your Bonvoy account to download an itemized PDF of your Westin stay folio.
- Verify Resort Amenities Daily wellness fees, high-speed Wi-Fi, and Heavenly Spa appointments bill under this header.
- Check Incidental Hold Clearance Unused authorization holds drop off within 3 to 5 business days after departure.
Cancellation and Folio Disputes
Westin reservations generally permit free cancellation up to 48 hours prior to arrival for flexible rates.
If you notice erroneous dining or valet charges on your bill, contacting the hotel front office results in prompt correction.
Disputing a valid hotel room charge through a bank chargeback will jeopardize your Marriott Bonvoy elite status.
Why did Marriott International, Inc. (Westin) charge my card or bank account?
Charges from Marriott International, Inc. (Westin) under statement descriptor "WESTIN *HOTEL FOLIO" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Marriott International, Inc. (Westin)?
Log in to your Marriott International, Inc. (Westin) account portal at https://www.marriott.com/help/default.mi to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Marriott International, Inc. (Westin). Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Westin Hotels and Resorts Guest Terms https://www.marriott.com/about/terms-of-use.mi
- Consumer Financial Protection Bureau Overview of Lodging Authorizations https://www.consumerfinance.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges