The short answer
A charge from UDEMY* ONLINE COURSES is an online video course purchase or Personal Plan subscription from Udemy, Inc.
Why it shows up like this
Udemy is an online marketplace offering over 200,000 video courses across programming, business, photography, and personal development. Statements read UDEMY* ONLINE COURSES, UDEMY INC, or UDEMY.COM.
Charges reflect one-time course purchases ($9.99 to $199.99) or monthly Personal Plan subscriptions ($19.99 to $34.99/month).
Don’t recognize it? You might still
- An individual course was bought during a promotional sale.
- A 7-day free trial for Udemy Personal Plan converted into a paid monthly subscription.
- A family member bought a certification prep course on a saved card.
What to do, in order
- Sign in to Udemy Open udemy.com and log in with your credentials.
- View Purchase History Click your profile icon in the top right and select Purchase History to see recent receipts.
- Request a Refund or Cancel Plan Submit a 30-day refund request on course purchases or cancel Personal Plan under Subscriptions.
Quick questions
What is Udemy's course refund policy?
Udemy offers a 30-day money-back guarantee for most course purchases, provided significant portions of the content have not been downloaded.
How do I cancel my Udemy Personal Plan?
review to Account Settings > Subscriptions and click Cancel Subscription.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Udemy, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Udemy Billing & Payment Support https://support.udemy.com
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges