The short answer
A peer-to-peer car sharing trip booking, security deposit hold, post-trip toll fee, or host reimbursement through Turo Inc.
Decoding TURO *CAR SHARING
Turo is a peer-to-peer car sharing marketplace where travelers book unique cars directly from local vehicle hosts. Descriptors appear as TURO *CAR SHARING, TURO INC, or TURO.COM.
When you book a trip, Turo charges the trip price and may place a temporary security deposit hold ($200 to $750 for premium or specialty vehicles).
After vehicle return, hosts can submit post-trip reimbursement requests through Turo for automated toll charges, airport parking tickets, fuel refills, or cleaning fees. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Review Turo Trips Open the Turo app or visit turo.com/trips to view active, upcoming, and past rental receipts.
- Verify Post-Trip Reimbursements Tolls, mileage overages, and fuel charges post within 72 hours of trip completion.
- Inspect Security Deposit Release Security deposits release automatically 80 hours after vehicle return if no claims are filed.
Cancellation Terms and Damage Protection
Turo allows free cancellation up to 24 hours before the trip start time for a 100% refund. Cancellations made within 24 hours carry partial cancellation charges.
If a host files an unwarranted post-trip claim, Turo provides a 72-hour dispute window where guests can submit checkout photo evidence.
Filing a bank chargeback against an active Turo trip will cause immediate account termination.
Why did Turo Inc. charge my card or bank account?
Charges from Turo Inc. under statement descriptor "TURO *CAR SHARING" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Turo Inc.?
Log in to your Turo Inc. account portal at https://support.turo.com to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Turo Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Turo Cancellation Policy & Guest Refund Terms https://support.turo.com/hc/en-us/articles/203990710-Canceling-a-trip
- Consumer Financial Protection Bureau Peer-to-Peer Mobility Review https://www.consumerfinance.gov
Reviewed Sep 11, 2026 · high · About UnknownCharges