What is the TUFT & NEEDLE *ORDER charge?

Why Tuft & Needle Appears on Your Credit Card

When you notice the descriptor TUFT & NEEDLE *ORDER on your bank or credit card statement, it indicates an authorized e-commerce purchase from Tuft & Needle (SSB). This billing entry represents a Tuft & Needle Adaptive Foam Mattress & Pillow Order, which covers direct online web purchases of open-cell adaptive foam mattresses, cooling pillows, linen sheet sets, duvet inserts, bed frames, and mattress protectors.

These charges typically post immediately upon completing an online checkout through the official merchant website or at brick-and-mortar retail showrooms. Because mattress purchases involve significant dollar amounts and are often paired with financing options or promotional discounts, cardholders frequently review this billing entry when purchasing home sleep products and bedroom furniture.

To verify your order status or track shipment details, log into your customer account on the official website or check your email inbox for order confirmations. If you do not recognize the transaction or wish to initiate a return under their 100-night sleep trial guarantee, contact customer support directly to coordinate pickup and refunds.

• Purchase of an Original, Mint, or Hybrid Tuft & Needle mattress
• Adaptive Foam Pillow, linen sheet set, or mattress protector purchase
• Wood bed frame, box foundation, or metal base purchase
• Authorized household furniture purchase by a family member

1. Check whether anyone in your household ordered a foam mattress or pillows recently.
2. Visit tuftandneedle.com and log into your account to inspect order details and shipment tracking.
3. Check your email inbox for order confirmations sent from [email protected].

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Tuft & Needle Official Site https://www.tuftandneedle.com/
• Tuft & Needle Help & 100-Night Trial https://support.tuftandneedle.com/