The short answer
The registry records TotalAV Antivirus & Internet Security as a possible interpretation of TOTALAV* SECURITY. This descriptor-to-company association has not passed claim-level evidence review. Compare the exact line, amount and posted status with your own receipt or account activity; the name alone cannot confirm the merchant or whether you authorized the payment.
What do the parts of TOTALAV* SECURITY mean?
- TOTALAV * SECURITY
- Before the asterisk, "TOTALAV" usually names the platform or parent company. After it, "SECURITY" usually names the product, store or order. How descriptors work →
The notes below are unreviewed registry explanations, not confirmation of merchant identity, authorization or current policy. Claim-level source review is pending for this entry.
Why it shows up like this
Unreviewed registry note: A billing statement entry showing TOTALAV* SECURITY corresponds to an annual software renewal for antivirus protection, web shields, and system optimization tools provided by Protected.net Group Ltd. This billing descriptor represents charges for TotalAV cybersecurity subscriptions, which help defend computers and mobile devices against malware, phishing attempts, and online threats. Software packages operate on automatic annual renewal cycles billed directly to the payment card on file.
Unreviewed registry note: This charge frequently surprises cardholders because initial promotional rates or discounted introductory software packages automatically expire after the first year, renewing at standard full retail pricing. Customers often overlook the auto-renewal terms agreed to during initial checkout, leading to higher annual charges than anticipated. Bundled security add-ons like password managers or virtual private networks also contribute to these renewal amounts.
Don’t recognize it? You might still
Unreviewed registry note: Unrecognized charges usually stem from introductory promotional rates expiring into full annual subscription prices.
- Unreviewed registry note: A steep first-year introductory discount expired, renewing at the full retail annual rate.
- Unreviewed registry note: An add-on (Total Password or Total VPN) was bundled into the renewal.
- Unreviewed registry note: A family member bought antivirus protection online.
What to do, in order
- Sign in to TotalAV Portal Unreviewed registry note: Open login.totalav.com and sign in with your email and password.
- Check Account Billing Unreviewed registry note: review to Account > My Subscriptions to review active security packages and invoices.
Quick questions
Who is Protected.net on my bank statement?
Unreviewed registry note: Protected.net Group Ltd. is the parent software company based in the UK that develops and bills TotalAV, Scanguard, and Total Adblock.
Dispute Rights & Fraud Prevention
Unreviewed registry note: If an unauthorized billing occurs, contact your card issuer immediately to report the charge.
Independent reference — not affiliated with Protected.net Group Ltd.. Billing names and policies change; verify with the merchant or your bank before acting.
Sources and evidence
Sources may support different parts of this page. A company homepage does not establish a statement descriptor, refund policy or contact detail. Check the claim notes and your own receipt before acting.
- TotalAV Billing & Payments Help https://support.totalav.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Evidence review pending · pending · About UnknownCharges