The short answer
TEXTEXPANDER *PRODUCTIVITY is a legitimate software subscription fee from SmileOnMyMac, LLC (TextExpander) for keyboard snippet expansion, template automation, and team communication tools.
Why TextExpander Billed Your Card
Seeing TEXTEXPANDER *PRODUCTIVITY on your credit card statement indicates a software subscription payment to SmileOnMyMac, LLC for TextExpander. This productivity application lets individuals and corporate teams insert frequently used email templates, signatures, and code snippets instantly using simple keyboard shortcuts. Statements reflect recurring monthly or annual subscription fees for individual or business plans.
This charge occurs when your annual or monthly software subscription automatically renews on its billing anniversary, or when a thirty-day free trial period converts into a paid plan. Business accounts also incur charges when organization administrators add new team member seats to shared snippet groups. Because many users install the software once and forget about the recurring subscription, renewal charges often catch cardholders by surprise.
To cancel future renewals or download payment invoices, sign in to your account portal on the official TextExpander website and navigate to the billing section. TextExpander typically evaluates refund requests for annual renewals if contacted within thirty days of the billing date. If you no longer use the keyboard expansion tool, canceling your subscription immediately stops future charges from posting to your account.
- Annual or monthly renewal of TextExpander Individual or Business plan
- Automated conversion from a 30-day free trial into a paid annual subscription
- Additional team member seat licenses invited by an organization administrator
- Re-activation of cross-device snippet synchronization across Mac, Windows, and Chrome
- Check whether you or team members use TextExpander for canned email responses or code snippets.
- Sign in to app.textexpander.com and open Organization / Account > Billing.
- Review renewal dates and download Stripe-generated tax invoices.
Can I get a refund if my TextExpander subscription auto-renewed?
TextExpander typically grants refunds on annual renewals if contacted within 30 days of the renewal charge. Submit a ticket to customer support.
How do I reach TextExpander support?
Submit a support request through support.textexpander.com or email [email protected].
Independent reference — not affiliated with SmileOnMyMac, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- TextExpander Terms of Service https://textexpander.com/terms
- TextExpander Billing FAQ https://support.textexpander.com
Reviewed Sep 11, 2026 · high · About UnknownCharges