The short answer
SURVEYMONKEY *ENTERPRISE is a legitimate software subscription charge from Momentive Global Inc. (SurveyMonkey) for online survey creation, market research, and audience feedback software.
Why SurveyMonkey Billed Your Card
When you notice the statement descriptor SURVEYMONKEY *ENTERPRISE on your bank account, it indicates a recurring software subscription charge for the SurveyMonkey Online Survey & Research Platform processed by Momentive Global Inc. / SurveyMonkey. This company is a global leader in online survey creation, market research, and audience feedback management software for businesses.
This charge appears because your account is enrolled in an annual or monthly recurring subscription plan for professional survey tools, team seats, or Audience market research panels. Enterprise team plans bill multiple licenses based on active organization administrators. Similar to other productivity tools like typeform-conversational-forms or jotform-online-form-builder, accounts automatically renew annually unless cancelled prior to the scheduled renewal date.
To check billing details, review renewal dates, or cancel your subscription, sign into your account on the official website and navigate to your billing settings. SurveyMonkey provides a fourteen-day refund window for annual subscription renewals if no survey responses or data exports were collected during the new billing cycle. Contact billing support promptly if an unexpected renewal occurs on your corporate card. Tracking team subscription renewals optimizes software expenditures.
- Annual renewal of SurveyMonkey Team Advantage or Team Premier plan
- Automated conversion from monthly plan or promotional discount period
- Additional team seat licenses added by an account administrator
- SurveyMonkey Audience paid response panel survey purchase
- Check whether colleagues in marketing, HR, or research created surveys on SurveyMonkey.
- Log into surveymonkey.com and select My Account > Billing Details.
- Review plan renewal dates and download official tax receipts.
Can I receive a refund if SurveyMonkey auto-renewed without notice?
SurveyMonkey offers a 14-day refund window for annual subscription renewals if no surveys or responses were collected during the new billing cycle. Contact billing immediately.
How can I contact SurveyMonkey customer support?
Submit a request through help.surveymonkey.com or email [email protected].
Independent reference — not affiliated with Momentive Global Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- SurveyMonkey Terms of Use https://www.surveymonkey.com/mp/legal/terms-of-use/
- SurveyMonkey Billing and Refund Policies https://help.surveymonkey.com/en/billing-payments/
Reviewed Sep 11, 2026 · high · About UnknownCharges